Customer Service Representative

4 days ago


Eagle, Nebraska, United States NTT DATA Full time
Overview: NTT DATA Services is seeking a skilled Customer Service Representative to join our team in Wichita, Kansas. This role involves providing exceptional customer service and support to policyholders, beneficiaries, agents, and internal customers. We offer a comprehensive benefits package, including medical, dental, and vision insurance, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

The ideal candidate will have previous experience in the insurance industry, knowledge of life insurance and annuity policies, and excellent communication skills. A typical day will involve fielding between 75 to 100 calls, resolving questions and issues, and ensuring customer satisfaction. If you are a motivated individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

**Job Summary:**
This position is responsible for providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers. The successful candidate will have a strong understanding of the insurance industry and its products, services, and processes. They will be able to communicate effectively with both internal and external customers, resolve questions and issues, and ensure customer satisfaction.

**Responsibilities:**
  • Provide exceptional customer service to policyholders, beneficiaries, agents, and internal customers.
  • Field between 75 to 100 calls per day and resolve questions and issues.
  • Communicate effectively and professionally with internal and external customers.
  • Develop and maintain a solid working knowledge of the insurance industry and its products, services, and processes.
  • Collaborate with management or other team members as appropriate to proactively address service issues and concerns.
  • Meet or exceed established performance metrics and quality standards.


We offer a competitive salary of $15.50 per hour, plus a range of benefits, including medical, dental, and vision insurance, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

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