Customer Service Representative

18 hours ago


Eagle River, Alaska, United States Fred's Plulmbing & Heating Service, Inc. Full time
Customer Service Representative Opportunity

We are seeking a friendly and organized Customer Service Representative to join our team at Fred's Plumbing & Heating Service, Inc.

About the Role:

  • Respond to customer inquiries and provide exceptional service.
  • Schedule appointments and direct technicians as needed.
  • Follow up with customers to ensure satisfaction and resolve any issues.
  • Use GPS tracking to monitor technician locations and optimize routes.
  • Take payments over the phone and process transactions efficiently.

Requirements:

  • Previous dispatch experience is preferred, but not required.
  • Knowledge of plumbing and ability to understand technical information.
  • Must be at least 18 years old and eligible to work in the US.
  • Proficient in English with excellent verbal and written communication skills.
  • Able to follow instructions and work independently.

Benefits:

  • Benefits available after one year of employment.

Estimated Salary: $45,000 - $55,000 per year based on experience.



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