Customer Service Representative
18 hours ago
We are seeking a friendly and organized Customer Service Representative to join our team at Fred's Plumbing & Heating Service, Inc.
About the Role:
- Respond to customer inquiries and provide exceptional service.
- Schedule appointments and direct technicians as needed.
- Follow up with customers to ensure satisfaction and resolve any issues.
- Use GPS tracking to monitor technician locations and optimize routes.
- Take payments over the phone and process transactions efficiently.
Requirements:
- Previous dispatch experience is preferred, but not required.
- Knowledge of plumbing and ability to understand technical information.
- Must be at least 18 years old and eligible to work in the US.
- Proficient in English with excellent verbal and written communication skills.
- Able to follow instructions and work independently.
Benefits:
- Benefits available after one year of employment.
Estimated Salary: $45,000 - $55,000 per year based on experience.
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