Customer Service Representative

3 weeks ago


Eagle, Nebraska, United States NTT DATA Full time
Job Summary

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team in Wichita, Kansas. As a key member of our contact center, you will be responsible for providing exceptional customer service to policyholders, beneficiaries, agents, and internal customers.

Key Responsibilities:
  • Provide front-line phone customer service to resolve questions and issues.
  • Ensure customer satisfaction and meet service standards.
  • Communicate effectively and professionally with both internal and external customers.

Requirements

To be successful in this role, you must have 1 year experience in an office environment, 1 year experience using a computer with Microsoft Windows PC applications, and 6 months of work-from-home experience. You should also have a high school diploma or GED and a working device for 2-Factor Authentication.

This position is eligible for company benefits, including medical, dental, and vision insurance with employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits. The estimated salary for this role is $15.50 per hour.

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