Senior Application Support Engineer

2 days ago

Raleigh, North Carolina, United States S&P Global Full time
About the Role

We are seeking an experienced Service Management professional to join our team in Dallas, US. The role encompasses 2nd line technical application support & Cloud Infrastructure Management for our Issuer Solutions Platforms within the Public Markets group of Enterprise Solutions.

Key Responsibilities
  • Provide second line client-facing technical support for issues escalated by first line support teams.
  • Apply strong technical skills and good business knowledge together with investigative techniques and problem-solving skills to identify and resolve issues efficiently and in a timely manner.
  • Work collaboratively with development team required for third line escalation.
  • Coordinate with product and delivery teams to ensure the Service Management team is ready for new releases and engaged in early design of new enhancements.
  • Work on initiatives and continuous improvement process around proactive application health monitoring, reporting, and technical support.
Requirements
  • University Graduate of Computer Science or Engineering degree.
  • Minimum of 8 years of direct experience in Site Reliability Engineering or DevOps/TechOps roles, experience implementing disaster recovery, high availability, and incident response in AWS or Azure or GCP.
  • Proficiency with cloud computing environments (AWS / GCP/ Azure).
  • Good understanding of Application Support processes.
  • Expertise in SQL Server/PostgreSQL: Proficiency in advanced SQL techniques, query optimization, and experience with complex database systems.
  • Experience with advanced observability tools (e.g., Prometheus, Grafana, Splunk, DataDog) for monitoring, logging, and tracing.
  • Experience in leading post-mortem analyses and implementing preventative measures to avoid recurrence of incidents.
What We Offer

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you and your career need to thrive at S&P Global.

Our benefits include: Health & Wellness, Flexible Downtime, Continuous Learning, Invest in Your Future, Family Friendly Perks, and Beyond the Basics.

At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business.

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