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Automotive Customer Service Representative

2 months ago

Ormond Beach, Florida, United States Pep Boys Full time
Pep Boys - Customer Service Advisor

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers.

Key Responsibilities:
  • Engage with customers to understand their needs and provide solutions that meet their expectations.
  • Schedule appointments and communicate timelines and processes to customers.
  • Assist with customer care, work order, and register assistance, as well as facility maintenance and outside purchase ordering.
  • Follow company policies and procedures related to cash, credit, check, refund, and return policies.
About the Role:

This is a dynamic role that requires a customer-focused individual who can work effectively in a fast-paced environment. As a Customer Service Advisor, you will be the face of our company and play a critical role in building customer relationships and driving sales.

What We Offer:
  • A competitive compensation package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.