Hotel Operations Manager

6 days ago


Davie, Florida, United States Staybridge Suites Ft. Lauderdale Airport-West Full time
Job Summary

We are seeking a highly motivated and experienced Hotel Front Desk Supervisor to lead our front desk team at Staybridge Suites Ft. Lauderdale Airport-West. As a key member of our hotel operations, you will be responsible for ensuring exceptional customer service and delivering a seamless guest experience.

Key Responsibilities:

  • Manage the front desk operations, including registering and assigning rooms to guests, confirming reservations, and responding to guest needs and requests.
  • Supervise a team of front desk agents, providing guidance, training, and support to ensure excellent service delivery.
  • Maintain accurate records of occupied rooms and guests, and communicate pertinent information to designated departments.
  • Collaborate with other hotel teams to resolve guest complaints and concerns in a timely and professional manner.

Requirements:

  • Minimum 2 years of experience in customer service, front desk management, or related field.
  • Proven track record of delivering exceptional customer service and leading high-performing teams.
  • Strong communication, organizational, and problem-solving skills.
  • Able to work effectively in a fast-paced environment and adapt to changing priorities.

Benefits:

  • Competitive salary range: $45,000 - $60,000 per year.
  • Opportunities for career growth and professional development.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • Free meals and accommodations during work hours.


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