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Field Service Engineer
2 months ago
Fortune Brands Innovations is seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for resolving consumer quality field issues in a timely and cost-effective manner.
Key Responsibilities:- Work directly with field sales, customers, and consumers to resolve perceived Fortune Brand quality issues.
- Develop test plans and direct support resources to execute the test plans to support root cause analysis of field-related issues.
- Support investigations of field-related issues from Outdoors, Security, and Water Innovations field sales and consumer contact center calls to understand the complaint and develop root cause of the problem.
- Provide engineering support to the claims team and Fortune Brands attorneys, which may include joint investigations and providing expert engineering opinions that may be used in lawsuits.
- Manage issues through investigation and field remediation.
- Develop, implement, and track New Product Launch field performance, including teardown and inspection of initial customer complaint returned units.
- Develop, implement, and track weekly/monthly metrics for field issues, including development of cause-based reporting (Design and Executive tracking).
- Travel to customer locations to gather information on field-related failures and represent various Fortune Brand companies during these visits.
- Provide short-term corrective actions at the product and system level to get a customer site operational.
- Partner with internal resources to develop long-term corrective actions for field issues.
- Bachelor's Degree in engineering or physics is required.
- Minimum of 3 years of engineering experience, preferably in Design, Quality, or Field Service in the building materials industry.
- Prior laboratory and testing experience.
- Proven root cause analysis and technical problem-solving skills.
- Excellent written and verbal communication skills for dealing with all levels of associates, customers, and vendors.
- Ability and willingness to travel 10-20% of the time.
Fortune Brands Innovations offers a comprehensive benefits package, including robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, inclusive fertility/adoption benefits, and more. We also offer numerous Employee Resource Groups (ERGs) to support inclusivity and our associates' feeling of belonging at work.
Fortune Brands Innovation (FBIN) is built on industry-leading brands and innovation within our operating segments: water, outdoors, and security. We have an impressive track record of strong financial results, market outperformance, and growth, which translates into career and professional growth opportunities for associates.
Please visit our website to learn more about our company culture and benefits.
