Risk and Issue Management Specialist

1 week ago

Atlanta, Georgia, United States Cash App Full time
Job Overview

Company Overview:
Cash App is a pioneering financial technology platform that has evolved since its inception in 2013. Initially designed for seamless peer-to-peer transactions, it has transformed into a comprehensive financial ecosystem, offering innovative products such as Afterpay/Clearpay. Our mission is to reshape the global perception of money, making it more accessible and relatable for our 47 million active users each month.

At Cash App, we foster a culture of innovation and collaboration, with a global workforce that thrives in both office and remote settings. We have embraced a distributed work model from the beginning, ensuring that our employees can be productive and fulfilled, regardless of their location.

Role Summary:

As an Issue Management Analyst, you will play a crucial role in supporting the Issue Management Program under the direction of the Cash Customer Operations (CCO) Operational Issue Management Lead.

Key Responsibilities:
  • Assist in the execution of issue management initiatives and support all stages of the current issue management lifecycle.
  • Build and maintain relationships with essential stakeholders to assess risks and control needs across various teams, including operations, legal, compliance, engineering, and product.
  • Conduct regular meetings with stakeholders to educate and influence outcomes that align with the issue management program.
  • Communicate effectively, both verbally and in writing, ensuring clarity and conciseness.
  • Contribute to the ongoing development and implementation of systems and tools that facilitate Issue Management activities.
  • Plan, schedule, and monitor timelines and milestones associated with documented action plans, escalating issues as necessary across different business lines.
  • Assess reported gaps or deficiencies to determine compliance with issue management criteria.
  • Oversee and drive emergency situations, coordinating immediate response teams as required.
Qualifications:
  • Minimum of 5 years of experience in Issue, Risk, or Control Management.
  • Solid understanding of relevant financial services regulations and supervisory expectations for large, complex financial institutions.
  • Proven ability to think strategically and analytically, with strong problem-solving skills.
  • Exceptional communication, influencing, and interpersonal abilities.
  • Proficient in identifying and escalating issues as necessary.
  • Strong analytical skills, capable of providing recommendations based on business, risk, and control objectives.
  • Excellent planning capabilities, with a tactical and strategic approach to projects and tasks, demonstrating attention to detail.
  • Familiarity with G-Suite and communication platforms like Slack.
Additional Information:

Cash App is committed to equitable compensation practices, and salaries may vary based on geographic location and market conditions. Full-time employees enjoy a comprehensive benefits package, including healthcare coverage, retirement plans, wellness programs, and paid leave.

We are dedicated to fostering an inclusive workplace that values diversity and equal opportunity. Cash App is an equal opportunity employer, and we evaluate all applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other legally protected status.

We are also committed to providing reasonable accommodations to disabled applicants throughout the recruitment process. If you require accommodations, please communicate your needs during the application process.

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