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Operations Manager

2 months ago

Frisco, Texas, United States Urban Air Full time
Job Summary

Urban Air Adventure Park is seeking a highly motivated and results-driven Manager to join our team. As a key member of our leadership team, you will be responsible for driving business success, leading a high-performing team, and delivering exceptional customer experiences.

Key Responsibilities
  • Lead and motivate a team of staff to achieve business objectives and deliver exceptional customer service.
  • Develop and implement strategies to drive business growth, improve operational efficiency, and enhance customer satisfaction.
  • Collaborate with cross-functional teams to achieve business objectives and ensure seamless execution of park operations.
  • Manage and maintain a safe, clean, and secure environment for guests and staff.
  • Monitor and control expenses, inventory, and other operational aspects of the park.
  • Develop and implement employee recognition and incentive programs to drive engagement and retention.
  • Stay up-to-date with industry trends, best practices, and regulatory requirements to ensure compliance and continuous improvement.
Requirements
  • 1+ year of supervisory or management experience in a hospitality or entertainment industry.
  • Proven track record of driving business growth, improving operational efficiency, and delivering exceptional customer experiences.
  • Strong leadership and communication skills, with the ability to motivate and inspire a team.
  • Ability to work in a fast-paced environment, with a focus on customer satisfaction and operational excellence.
  • Computer skills, including Microsoft Office (Excel, Word, PowerPoint).
  • Professional grooming and conduct, with a strong commitment to upholding Urban Air's culture and values.
About Urban Air Adventure Park

Urban Air is the preeminent indoor adventure park and the market leader in location-based entertainment. Our purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do. We are committed to delivering exceptional customer experiences, driving business growth, and making a positive impact in our communities.