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Front Office Operations Manager
2 months ago
As a Front Office Manager at PT Solutions Physical Therapy, you will play a crucial role in facilitating and supervising the daily front office operations for our local clinics. This position will focus on district front office engagement, environment, and staff performance. You will be responsible for overseeing the daily activities of our front office staff, ensuring that all operations run smoothly and efficiently.
Key Responsibilities:- Front Office Operations: Supervise and manage the daily front office operations, including scheduling, referrals, and customer service.
- Staff Management: Lead and develop a team of front office staff, providing coaching and guidance to ensure they meet their performance goals.
- District Engagement: Foster strong relationships with our district teams, ensuring that they have the necessary resources and support to succeed.
- Performance Metrics: Monitor and analyze key performance metrics, including visit and evaluation rates, to identify areas for improvement.
- Process Updates: Educate and train staff on new front office processes and procedures, ensuring a seamless transition.
- Labor Management: Manage front office labor and schedules, ensuring that we have the right staff in place to meet our operational needs.
- Coaching and Development: Provide coaching and development opportunities to front office staff, helping them to grow and succeed in their roles.
- Education: High School diploma or equivalent required.
- Experience: Minimum 2 years of experience in a front office or management role.
- Skills: Strong communication and interpersonal skills, with the ability to work effectively with staff at all levels.
- Technical Skills: Proficient in Microsoft Office and other relevant software applications.
- Competitive Compensation: Competitive salary and performance-based incentives.
- Professional Development: Opportunities for professional growth and development, including training and education programs.
- Work-Life Balance: Flexible scheduling and a supportive work environment.
