Commercial Lines Insurance Account Manager

1 day ago

Black Mountain, North Carolina, United States Independent Insurance Agents of North Carolina Full time
Job Summary

We are seeking a highly skilled Commercial Lines Customer Service Representative to join our team at White Insurance Agency. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries and concerns with speed and professionalism, and conducting specific service and marketing activities.

Responsibilities
  • Provide service to existing clients related to updating policies, providing quotes, taking payments, and answering questions.
  • Answer customer calls and correspondence regarding new or existing insurance policies and service all claims, including regular and after-hour claims.
  • Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
  • Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
  • Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
  • Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.
  • Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
  • Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.
Requirements
  • Hold the insurance license required by your state and have a minimum of one year's licensed commercial lines insurance account management experience as well as a Bachelor's Degree or comparable work experience.
  • Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
  • Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations.
  • Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills and the ability to handle difficult situations with customers and solve complex problems without direct supervision.
  • Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation.
Benefits

We offer a competitive salary and compensation based on experience and job function. Our benefits include employee health, life, dental, and long-term disability paid by the agency. We provide 401K benefits by matching a 5% associate contribution with a 4% agency match. We pay for Sam's Club membership. We provide competitive vacation and leave time when fully trained in your position. Remote work is possible, and we have taken our associates and their families to Gatlinburg for a weekend retreat. We also plan staff events during the year, such as the Asheville Tourists baseball game for our families and rooftop brewery events for our associates.

We understand the importance of work-life balance and the needs of a growing family. This agency is independently owned and operated, and your application will go directly to the agency, with all hiring decisions made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina.

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