Microsoft Solutions Specialist

4 days ago

Austin, Texas, United States Connection Full time
Job Title: Microsoft Solutions Specialist

Connection is seeking a highly skilled Microsoft Solutions Specialist to join our team. As a key member of our sales team, you will be responsible for providing expert guidance and support to our customers and account managers on Microsoft solutions.

Key Responsibilities:
  • Act as a dedicated consultative resource for sales, sales leadership, and customers focused on Microsoft solutions.
  • Present on customer calls with all stakeholders, providing options that provide clarity and control for customers based on their needs and budget.
  • Deliver industry-based insights to our customers, focusing on pain points leading to Microsoft modern solutions.
  • Assess quote solutions and identify better program and product suite options to share with customers and account managers.
  • Utilize a customer-first approach, focusing on positioning value-added services to the customer, such as managed and professional services leading to customer transformation.
  • Support customer Enterprise Agreements (EA) as an assigned resource, providing product, program, and contract guidance to ensure investments support customer goals and are in compliance with Microsoft Licensing Guidelines.
  • Manage contract lifecycle for Enterprise Agreements to ensure subscription reconciliation, on-time placement of true-up, additional product, and renewal orders.
  • Produce cost analysis, product quotes, and pricing visibility for Enterprise Agreements in partnership with sales.
  • Create milestone touchpoints to communicate with customers and their Microsoft account team.
  • Engage in Microsoft opportunity conversations with customers to build additional value and position Connection professional and managed services.
  • Stay current on programs, technical knowledge, market trends, and operational models.
  • Leverage self-paced Microsoft training via Get License Ready and Partner University.
  • Complete online research to stay abreast of new product developments.
  • Build and maintain positive relations with vendors.
  • React to vendor needs and balance the needs of Connection together in support of the customer.
  • Identify gaps in partner's toolkit and work with partner to create additional/improved resources.
  • Assist with the Microsoft Landscape Optimization (MLO) assessment consultations.
  • Seek opportunities to provide greater account control through site Microsoft team involvement.
  • Maintain and update Salesforce Pipeline.
  • Present at sales team meetings and On-Boarding events.
Requirements:
  • Bachelor's Degree or the equivalent combination of education and work experience.
  • Advanced user skills for Microsoft Suite (Excel, Outlook, Word, PowerPoint).
  • Proficient in hosting and attending remote meetings through using Teams, Zoom, Webex, etc.
  • Consultative experience with Microsoft Online Services including M365, Azure, Dynamics 365, and Power Platform.
  • Knowledge of Microsoft's lifecycle and renewals process for Enterprise Agreements, CSP, MPSA (Microsoft Products and Services Agreement), and Cloud Subscription Agreements with the ability to identify, drive, and oversee all aspects of a Microsoft deal from conception to closure.
  • Negotiation skills with the ability to secure best purchasing agreement for customers and Connection.
  • Working knowledge of sales strategies including upselling with proven success in a goal-driven environment.
  • Strong business analysis skills with the ability to convert customer needs to Microsoft solutions.
  • Analytical with the ability to draw conclusions from data, systematic, and rational.
  • Adaptable with the ability to switch tasks based on shifting priorities.
  • Azure Fundamentals and Microsoft 365 Fundamentals certification or the ability to complete within 12 months of hire, ability to complete MS900 / AZ900 or other relevant Microsoft certification within twelve months of hire.

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