Technical Lead

4 weeks ago


Redwood City, California, United States Observe Full time
About Observe.AI

We're revolutionizing the contact center industry with our cutting-edge technology, providing unparalleled insights and guidance to maximize frontline team performance. Our innovative solutions uncover valuable data from 100% of customer interactions, empowering companies to act faster and improve performance.

Trusted by hundreds of customers and partners, including Pearson, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage, we've raised $125 million in Series C funding led by Softbank Vision Fund 2, bringing our total funding to date to $213M. With investments from Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator, we're poised for continued growth and innovation.

The Opportunity

This is an exceptional chance to lead the technical development of a crucial new product line in the contact center space as a Technical Lead at Observe.AI. You'll spearhead the technical direction, ensuring high-quality software solutions that meet business needs. Your expertise will shape innovative solutions that have a direct impact on our business outcomes.

You'll be responsible for leading the team's technical efforts, guiding the development of scalable solutions, and overseeing project deliverables. Your deep engagement with a newly emerging product category will allow you to tackle significant problems, ensuring the solutions are robust and effectively meet business needs.

This position offers a balance of stability and innovation, as you'll be supported by the robust infrastructure of an established engineering team with over 100 members. You'll have the opportunity to shape the direction and success of the product from the ground up, working directly with principal engineers, the Director of Product, and other executives.

About the Role
  • Technical Leadership: Set technical direction, ensure high-quality software solutions, and oversee all aspects of project development from conception through deployment.
  • Technology Ownership: Take full ownership of critical technical components, evaluate and select technologies that best fit our requirements for performance and future growth.
  • Code Excellence: Champion technical excellence and best practices within the team, develop reusable code and libraries prioritized for long-term usability and maintainability.
  • System Optimization and Management: Balance key technical pillars—scalability, reliability, security, and cost, advocate for and manage technical debt with a focus on long-term system health.
  • Advanced System Development: Develop sophisticated backend systems that support RBAC, user authentication, and real-time event and stream processing.
What We Offer

We provide a competitive compensation package, including equity, excellent medical, dental, and vision insurance options, flexible time off, 12 Company holidays + Winter Break and up to 14 weeks of parental leave, 401K plan, Quarterly Lifestyle Spend, Monthly Mobile + Internet Stipend, and Pre-tax Commuter Benefits.

We strive for a healthy and safe workplace, strictly prohibiting harassment of any kind. We welcome all people, celebrating diversity of all kinds, and are committed to creating an inclusive culture built on a foundation of respect for all individuals.



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