Automation Service Specialist
2 days ago
Guardant Health is seeking a skilled Automation Service Engineer to join our team. As a key member of our dynamic team, you will support our laboratory operations at our Redwood City and Palo Alto sites.
Key responsibilities include:
- Performing equipment installations, maintenance, repairs, and qualifications
- Monitoring instrument metrics and advocating for serviceability within cross-functional teams
- Ensuring instrument up-time and quality management system compliance
- Evaluating equipment performance trends and proposing long-term solutions
- Developing SOPs, checklists, and service bulletins
- Managing a maintenance and calibration system
- Providing service and support during normal business hours and as needed
- Communicating with third-party service providers
Requirements include:
- A BS degree in an engineering or scientific discipline, with a minimum of 5+ years of related industry experience
- Minimum of 3 years service engineering or instrumentation and equipment support
- Proficient in providing service support for Hamilton Robotic liquid handlers
- Experience providing service support for Qiagen QiaSymphony, Agilent TapeStation, Illumina Sequencers, and various other laboratory instrumentation
- Experience authoring and executing PM, IQ, OQ, repair, and other service-related documentation
- Familiarity with developing and executing training programs and providing knowledge transfer to other engineers and lab personnel
- Experience working within a CLIA and GMP regulated environment
- Experience standardizing processes for scalability and sustainability
- Ability to effectively communicate and collaborate with internal and external colleagues and customers from diverse scientific, engineering, operational, and regulatory disciplines
- Experience utilizing Lean Manufacturing and Six Sigma methodologies
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