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Business Technology Solutions Associate Consultant

4 weeks ago

Princeton, New Jersey, United States ZS Full time
Transforming Customer Experiences

ZS is a leading management consulting and technology firm that helps global healthcare and beyond companies transform their customer experiences. As a Business Technology Solutions Associate Consultant - Digital Customer Experience, you will work with our clients to develop innovative solutions that drive business results.

Our Digital Customer Experience (DCE) practice focuses on leveraging personalization platforms, advanced analytics, and new business processes to create commercial impact, efficiency, and new organizational mindsets. You will collaborate with our internal teams and client teams to shape and implement world-class technology solutions that address critical business challenges.

Responsibilities:

  • Gain a deep understanding of business challenges and synthesize them into technical designs
  • Work with technical architects to validate technical designs and implementation approaches
  • Apply development methodologies and best practices to ensure successful and timely completion
  • Partner with project leads to deliver projects and assist in project management responsibilities
  • Collaborate with global team members and ensure seamless communication and task sharing
  • Manage a team of diverse skill sets and mentor junior members
  • Lead task planning, task distribution, and report accurate status to seniors
  • Manage direct and indirect client communications

Qualifications:

  • Bachelor's or Master's degree in Computer Science, MIS, IT, or related discipline
  • 4-6 years of relevant consulting-industry experience in technology solution delivery engagements
  • 3+ years of experience with cloud technologies and Salesforce best practices

ZS offers a comprehensive total rewards package, including health and well-being, financial planning, annual leave, personal growth, and professional development. We are committed to giving our employees a flexible and connected way of working, with a focus on collaboration and innovation.