Customer Service Representative
5 days ago
Job Summary:
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at American Leak Detection of West Los Angeles, CA. As a key member of our support team, you will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring a positive experience for our clients.
Key Responsibilities:
- Answer customer calls, respond to emails, and resolve customer inquiries in a timely and professional manner.
- Provide accurate and helpful information to customers regarding our leak detection services, including pricing, scheduling, and technical details.
- Prepare work orders, schedule and dispatch technicians, and relay work orders, messages, and information to and from technicians.
- Manage multiple tasks, handle high-stress situations, and complete assignments by deadlines.
- Perform data entry, organize and file daily electronic paperwork, and maintain accurate records.
Requirements:
- Excellent communication and interpersonal skills, with the ability to deal with high call volumes and provide clear, concise information to customers.
- Strong customer service skills, with a friendly, confident, and reassuring voice tone.
- Ability to write business correspondence and procedure manuals with excellent grammar, punctuation, and spelling.
- Mathematical skills, including the ability to calculate figures and amounts, such as discounts and percentages.
- Experience working with maps and knowledge of our geographical service area.
- Strong computer skills, including Word, Excel, and other software programs.
- Ability to type 40 WPM.
- Must pass background and drug screening prior to employment.
What We Offer:
- Full-time, benefits, medical, paid time off, and 401(k) plan.
- Compensation commensurate with experience.
How to Apply:
Please submit your resume with code number 16 after your name. We look forward to hearing from you
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