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Customer Service Associate

2 months ago

Cleveland, Ohio, United States Spitzer Automotive Full time
About Spitzer Automotive
Spitzer Automotive is a well-established, family-owned enterprise that has been thriving since 1904. With numerous locations and a diverse range of vehicle franchises across Northeast Ohio, Homestead, Florida, and the Greater Pennsylvania area, we are committed to delivering exceptional service and innovative solutions to our customers.

We take pride in our customer-centric approach and our dedication to technology. Our team members are our most valuable asset, and we foster a professional environment that emphasizes continuous training and excellence in performance.

Benefits Overview:
We offer a comprehensive benefits package that includes:
  • Medical Coverage
  • Dental and Vision Insurance
  • Company-Paid Life Insurance
  • Voluntary Life Insurance Options
  • Short-Term and Long-Term Disability
  • Accident and Critical Illness Insurance
  • Generous Paid Time Off
  • 401K Plan with a 5% Company Match
  • Employee Assistance Program
  • Benefit Concierge Services
Equal Opportunity Employment:
We are proud to be an equal opportunity employer. All qualified candidates will be considered for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Position Type:
Part-Time

Job Summary:
Spitzer Automotive is seeking enthusiastic individuals who are dedicated to providing outstanding service to our clientele while advancing their careers within a leading regional employer. The Cashier / Receptionist is responsible for processing payments for products and services, playing a crucial role in ensuring customer satisfaction during transactions.

As you focus on our customers, we are committed to supporting you.

Part-Time Benefits Include:
  • Flexible Work Schedule
  • Paid Uniforms and Name Badges
  • Employee Assistance Program
Key Responsibilities:
  • Greet customers at the cashier area in a friendly and professional manner.
  • Answer incoming calls promptly and courteously.
  • Process cash, checks, and credit card payments from customers, ensuring accurate receipts.
  • Scan and file necessary documents.
  • Address customer inquiries regarding services or products, or direct them to the appropriate personnel.
  • Handle customer complaints with professionalism and, when needed, escalate issues to the right individuals for resolution.
  • Maintain a professional appearance and keep the work area organized and tidy.
  • Perform additional related duties as assigned.
Qualifications:

Minimum Requirements:
  • At least one year of office experience.
  • Positive and upbeat attitude.
  • Team-oriented mindset.
  • Ability to pass MVR, background check, and pre-employment drug test.
  • Experience in a dealership setting is preferred.
  • Familiarity with CDK systems is a plus.
  • Must be authorized to work in the United States.
Accommodation Statement:
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.