Background Screening Representative

1 week ago


Warminster, United States Vertical Screen Full time
About Us

Vertical Screen is a leading provider of applicant screening services, operating through three subsidiaries: Business Information Group, Certiphi Screening, and Truescreen. We serve the largest and most respected organizations, institutions, corporations, and government entities worldwide.

Job Description

We are seeking a service-oriented representative to provide assistance to callers via phone support and research. As an Occupational Health Services Representative, you will be an important part of our background screening process.

Our team is passionate about delivering accurate and timely results to our clients. We are looking for a representative who can effectively communicate with callers, handle a high volume of requests, and maintain detailed notes in our system.

Responsibilities
  • Handle a high volume of inbound or outbound calls
  • Evaluate documentation and information needed
  • Process and follow up on invoices and faxes
  • Perform administrative duties such as filing, scanning, and mailing different types of documents
  • Maintain and document detailed notes in our system regarding correspondence with applicants
Requirements
  • Ability to work in a fast-paced, inbound/outbound call center environment
  • Ability to multitask
  • Strong attention to detail
  • Ability to efficiently operate and navigate a computer and internal software
  • Excellent verbal and written communication skills
  • Proficiency in Microsoft Office
  • Fluency in Spanish a plus
Education and Benefits

The ideal candidate will have a minimum of a high school diploma or equivalent. We offer a comprehensive suite of benefits, including medical, dental, and vision coverage, a 401K plan, flexible spending accounts, and paid time off.



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