Executive Director

2 weeks ago

Kansas City, Missouri, United States Holiday by Atria - Garden Village Full time
Job Title: General Manager

At Holiday by Atria - Andover Place, we are seeking a highly skilled and experienced General Manager to lead our team and drive business success.

Job Summary:

The General Manager will be responsible for the day-to-day operations of the community, including full profit and loss responsibility. This role will execute the operations plan, evaluate all aspects of the business, and ensure a safe and productive working and living environment.

Key Responsibilities:
  • Develop and implement sales and operations strategies to drive business growth and improve customer satisfaction.
  • Supervise and partner with the Community Sales Manager to assess competitive threats, sales plans, and engage in business-to-business sales calls.
  • Perform scheduled marketing and sales activities, including calls, tours, and sales meetings, to increase census.
  • Implement successful strategies regarding labor, occupancy, expenses, and overall quality enhancement.
  • Assist in the development of community budgets and capital requirements, including forecasting and approving all expenses.
  • Act as a liaison between field operations and the Support Center, building strong relationships with Support Center resources.
  • Perform regular reviews of and make recommendations on all aspects of building needs and preventative maintenance.
  • Provide on-call and overnight coverage as specified by schedule or as needed.
  • Build a high-performing team and maintain employee satisfaction and engagement scores that meet or exceed company standards.
  • Responsible for interviewing, hiring, training, scheduling, developing, and performance managing assigned staff.
  • Meet financial management requirements for the community.
  • Maintain a safe working and living environment.
  • Conduct monthly resident and staff meetings to communicate effectively and regularly.
  • Develop and maintain positive relationships with key stakeholders, including governmental agencies, business partners, community groups, etc.
Requirements:
  • Bachelor's degree in business administration, healthcare administration, hospitality, or related field preferred.
  • Two to four years of experience in operations management with demonstrated success in meeting financial goals specific to senior/retirement living, assisted living, long-term care, hospitality, restaurant or retail management, or other related fields.
  • Successful work history in senior living, long-term care, hospitality, restaurant or retail management, or other related fields.
  • Demonstrated success in operating and maintaining a quality, customer service-focused workforce.
  • Experience in successfully recruiting, training, and developing team members; understanding of performance management expectations as guided by the company.
  • Understanding of facilities management and ensuring systems are maintained properly.
  • Proficient knowledge of computer systems; Microsoft Office Suite.
  • Must satisfactorily meet and be in compliance with the company's Motor Vehicle Policy standards.
  • Position may require driving responsibilities (may use company-provided vehicle and/or personal vehicle).
  • Must possess a valid driver's license.

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