Service Coordinator

1 week ago


Roanoke, Virginia, United States Tech24 Full time
Job Summary

We are seeking a highly skilled Dispatcher to join our team at Tech24. As a Dispatcher, you will be the central hub of communication between our customers and technicians, ensuring prompt, courteous, and efficient service to all customers.

Key Responsibilities
  • Dispatch service jobs to technicians' boards, ensuring accurate and timely routing.
  • Manage technician schedules, prioritizing tasks to maximize company productivity.
  • Communicate effectively with customers, providing appointment times and service details.
  • Provide exceptional customer service, addressing concerns and resolving issues promptly.
  • Collaborate with technicians and administrative staff to ensure seamless communication and efficient operations.
  • Learn and utilize dispatch software to optimize workflow and improve efficiency.
  • Assist with on-call duties, providing backup support to the Branch Manager as needed.
Requirements
  • High school diploma or equivalent required; 3+ years of dispatching experience preferred.
  • Previous experience in the HVAC and/or food service industry is a plus.
  • Excellent communication, organizational, and problem-solving skills.
  • Proficient in computer software and able to multitask effectively.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Must be dependable, honest, and able to work with minimal supervision.
Benefits
  • Competitive pay and benefits package, including medical, vision, and dental insurance.
  • Paid vacation, sick days, and holidays.
  • 401(k) retirement savings plan.

Tech24 is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.



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