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Talent & Culture Manager (Human Resources)

1 month ago

Washington, Washington, D.C., United States AccorHotel Full time
Job Description

AccorHotel is seeking a highly skilled Talent & Culture Manager (Human Resources) to join our team at Fairmont Washington, D.C., Georgetown. As a key member of our Human Resources department, you will be responsible for creating and maintaining effective strategies that ensure our hotel attracts, selects, and develops the most vibrant, enthusiastic, and engaging hospitality professionals.

Key Responsibilities:

  • Establish a positive and inclusive work environment that fosters a sense of community and teamwork.
  • Develop and implement recruitment strategies to attract top talent and ensure a diverse and inclusive workforce.
  • Manage the recruitment and selection process, including interviewing, extending offers, and identifying new recruitment initiatives.
  • Provide exceptional customer service to colleagues and management, responding to inquiries and resolving conflicts in a professional and friendly manner.
  • Administer benefits, including the pretty terrific benefit package we offer our full-time colleagues.
  • Facilitate all employee communication, including hotel happenings and internal training schedules.
  • Recognize and reward colleagues for their outstanding contributions and achievements.
  • Maintain high standards during the recruitment and selection process to ensure we hire the best of the best.
  • Advise management on employee relations issues and handle complaints, settling disputes and resolving conflicts while ensuring compliance with local and federal legislation.
  • Assist with workplace safety programs to ensure regulation compliance, colleague awareness, and an accident-free workplace.
  • Complete bi-weekly payroll administration and manage all employee changes.
  • Assist in maintaining high levels of employee satisfaction and team spirit by supporting hotel committees and organizing colleague functions.
  • Develop and implement training programs to enhance colleague skills and knowledge.
  • Assist Departmental Leaders with the development of specific action plans to address areas of opportunity identified in colleague feedback.
  • Social media ambassador, assisting with LinkedIn, Intranet, and Internal postings.
  • Train and facilitate Hotel, Brand, and Corporate learning programs, including welcoming new colleagues in Orientation, Service Culture, Policy updates, etc.

Qualifications:

  • Proven ability to maintain professionalism in a highly confidential environment and deal with all visitors with tact, diplomacy, and warmth.
  • Exceptional interpersonal and communication skills, both written and verbal.
  • Highly organized, results-oriented, with the ability to be flexible and work well under pressure.
  • Passion for helping people and recognizing the great things they do.
  • Three to five years of experience in the Hospitality Industry.
  • Previous Recruitment experience preferred.
  • Minimum one year of training/facilitating experience required.
  • College/University degree in a related discipline required.
  • Knowledge of US Employment law an asset.
  • Strong computer skills, proficient with MS Office (Word, Excel, Outlook), PowerPoint.

Our Commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We believe that a diverse and inclusive workforce is essential to our success and are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute their best work.