Customer Service Liaison
4 weeks ago
This role serves as a key liaison between internal teams and external customers to ensure seamless communication and effective issue resolution.
The ideal candidate will possess excellent communication skills, a strong understanding of customer needs, and the ability to analyze complex problems to develop effective solutions.
Key Responsibilities- Develop and maintain strong relationships with internal and external stakeholders to ensure alignment on customer expectations and requirements.
- Analyze customer schedules and collaborate with internal teams to provide alternative solutions when needed.
- Respond to and track customer inquiries/issues, taking ownership and ensuring timely resolution.
- Participate in mentoring and job shadowing to stay updated on best practices and foster personal growth and development.
- Collaborate with peers to ensure optimal workload flow and coverage during absences.
The successful candidate will possess a Bachelor's degree in a related discipline and 3-5 years of relevant experience in international mail and parcel logistics, or equivalent work experience.
Proficiency in Microsoft Office, particularly Excel, and other relevant technical tools is required.
Exceptional communication skills, with the ability to articulate messages clearly and adjust communication style to match the audience, are essential.
Work EnvironmentThis role is based onsite at the Itasca, IL location and may require travel and overtime to manage escalated or high-visibility issues.
The company is committed to providing a safe and inclusive work environment and offers a competitive compensation package, including major medical, dental, vision, 401k, and statutory sick pay where required.
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