Customer Service Representative

1 day ago


Grand Rapids, Minnesota, United States ABH Manufacturing Inc. Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at ABH Manufacturing Inc. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their satisfaction.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
  • Develop and maintain a deep understanding of our products and services, ensuring accurate and up-to-date information is provided to customers.
  • Manage and resolve customer complaints, working closely with cross-functional teams to ensure seamless order fulfillment.
  • Collaborate with business development and customer service team members to ensure processes align with customer satisfaction goals and service level agreements.
  • Ensure accuracy and attention to detail when entering orders, ensuring customer order specifications are accurately reflected into the system.
Requirements
  • Proven customer support experience or experience as a client service representative, with a minimum of 2 years of experience.
  • Minimum of 2 years of experience with CRM systems and practices.
  • Experience with SAGE 100 ERP is preferred.
  • Proficient in all Microsoft 0365 Applications.
What We Offer

As a valued member of our team, you will have the opportunity to work in a fast-paced and dynamic environment, with a strong leadership team and a growing company. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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