Retail Customer Service Representative
5 days ago
This is an exciting opportunity to join our team as a Retail Customer Service Specialist. As a key member of our retail stores, you will play a vital role in delivering exceptional customer service and driving sales growth.
Key Responsibilities- Provide outstanding customer service, ensuring customer satisfaction and loyalty
- Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
- Build trust relationships with wholesale and retail customers, driving sales growth and revenue
- Process sales transactions accurately and consistently, adhering to company policies and procedures
- Meet and exceed sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas, ensuring accurate inventory management
- Pull and stock products from the sales floor or warehouse, maintaining a clean and organized store environment
- Tint and mix products to customer specifications, ensuring quality and accuracy
- Load and unload delivery trucks, assisting with deliveries as needed
- Maintain in-stock and presentable condition assigned areas, ensuring a positive customer experience
- Remain knowledgeable on products offered, discussing available options and making recommendations
- Comply with inventory control procedures, suggesting ways to improve sales and efficiency
- Must be at least 18 years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
- Have a valid, unrestricted Driver's License
- Have at least a High School diploma or GED
- Have at least one (1) year experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint-related products
- Have previous work experience operating tinting and mixing equipment
- Ability to read, write, comprehend, and communicate in more than one language
Sherwin-Williams is a leading manufacturer of paints, coatings, and related products. We are committed to delivering exceptional customer service and driving sales growth through our retail stores and online channels.
We offer a wide range of benefits, including competitive compensation, comprehensive health insurance, and opportunities for professional development and growth.
Join our team and become a part of a dynamic and innovative company that values diversity, equity, and inclusion.
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