Night Auditor

2 days ago

Garden Grove, California, United States Great Wolf Resorts Full time
Job Title: Night Auditor

Job Summary:

We are seeking a detail-oriented and organized Night Auditor to join our team at Great Wolf Resorts. As a Night Auditor, you will be responsible for providing exceptional guest service, ensuring accurate front office accounting records, and maintaining a high level of professionalism in a fast-paced environment.

Key Responsibilities:

  • Provide excellent guest service by greeting, answering questions, and responding to requests in a timely and professional manner.
  • Register guests by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, and obtaining information and signatures.
  • Establish credit by verifying credit cards or obtaining cash.
  • Direct guests to rooms by showing location on resort map.
  • Convey information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
  • Provide concierge duties to guests by answering any inquiries regarding resort and other services guests may require.
  • Maintain records by entering room and guest account data.
  • Collect revenue by entering services and charges, computing bills, and obtaining payment.
  • Makes resort and other reservations by entering or telephoning requirements, checking availability, and confirming requirements.
  • Secures guest's valuables by processing lost and found to the housekeeping department.
  • Prints appropriate reports and distributes to management.
  • Prints or emails express check out folios to be distributed by security to departures.
  • Completes Manager on Duty training.
  • Assists accounting in the completion of researching any out of balance amounts each night.
  • Batches credit cards and gift cards, researches variance each night.
  • Ensures operating systems (Micros and OPERA) balance each night.
  • Researches any balances in PI accounts nightly and checks them in and out each night.
  • Organizes credit card receipts by type nightly.

Requirements:

  • High School Diploma (or equivalent education/experience).
  • Strong basic math skills (addition, subtraction, division, multiplication).
  • Must be flexible regarding schedule, based on business demands.
  • Previous experience demonstrating strong customer service.
  • Successful completions of a criminal background check and drug screen.

Preferred Qualifications:

  • Previous OPERA experience.
  • Previous experience balancing financial transactions.
  • Ability to multi-task and prioritize a variety of tasks with minimal direction.
  • Proven teamwork skills.
  • Enthusiastic and energetic.
  • Excellent communication skills.

Physical Requirements:

  • Ability to lift up to 20 lbs.
  • Able to sit and/or stand for long periods of time.

Equal Opportunity Employer: Great Wolf Resorts is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.

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