Guest Service Agent
4 weeks ago
- Provides excellent guest services.
- Checks front office accounting records for accuracy and compiles information for the hotel’s financial records.
- Tracks room revenues, occupancy percentages, and other front office operating statistics.
- Prepares summary of cash, check, and credit card activities, reflecting the hotel’s financial performance for the day.
- Posts room charges and room taxes to guest accounts. Processes guest charge vouchers and credit card vouchers.
- Verifies all account postings and balances.
- Summarizes results of operations, prepares and distributes reports for management by end of their shift.
- Monitor lobbies and the front desk.
- Investigate disturbances, complaints, thefts, vandalisms, and accidents and report findings to management.
- Warns or ejects troublemakers and cautions careless persons.
- Obtains assistance for accident victims and writes incident reports.
- Notifies management of presence of persons with questionable reputations.
- Works with enforcement officers in emergency situations.
- Maintain an inventory of vacancies, reservations and room assignments.
- Possess a working knowledge of the reservations department, takes same day reservations and future reservations, when necessary, knows cancellation procedures.
- Knowledgeable of room locations, types of rooms available, and room rates
- Register arriving guests and assigns rooms.
- Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Coordinate guest room maintenance work with the engineering and maintenance division.
- Use persuasive selling techniques to sell rooms and to promote other services of the hotel.
- Know daily activities and meetings taking place in the hotel and surrounding area.
- Manage and resolves all guest complaints in a professional and courteous manner.
- Process guest check-outs and handles monetary transactions.
- Maintain customers’ privacy.
- Maintain a high level of professional appearance and demeanor.
- Performs other duties as assigned.
Source: Hospitality Online
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Guest Service Agent
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Guest Service Agent
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