Patient Access Coordinator
4 days ago
Job Summary:
Christus Health is seeking a highly skilled Patient Access Representative to join our team. As a Patient Access Representative, you will play a critical role in ensuring a smooth and efficient patient experience from the moment they arrive at our facility.
Key Responsibilities:
- Registration and Scheduling: Accurately input all required data elements for scheduling and registration, including patient demographic, financial information, guarantor information, and relevant notes associated with the encounter.
- Insurance Verification and Authorization: Verify insurance eligibility and obtain necessary authorizations for services rendered.
- Financial Assessment and Collections: Calculate and collect the estimated patient portion based on benefits and contract reimbursement as well as prior balances.
- Communication and Customer Service: Communicate the purpose of and obtain patient/legal guardian signatures on all necessary hospital documents. Represent the Patient Access department in a professional, courteous manner at all times.
- Teamwork and Flexibility: Support the flexible needs of the department to accommodate patient volume in all areas of the hospital. This may require assignment to another area of the department, and shift change.
- Performance and Quality: Support the department in achieving established performance targets. Complete required training as needed and as mandated.
- Compliance and Confidentiality: Maintain the team discipline of following all elements of established standard processes. Work with HPWT (High Performance Work Teams) to maintain an efficient, clean, and orderly workplace using 5S principles and practices once implemented in the work unit.
- Problem-Solving and Feedback: Coordinate, communicate, and assist in monitoring work flow and work tasks necessary to manage fluctuating volumes. Provide feedback to the team to help identify educational needs, and mediation needs by reporting IPOs (issues, problems, and opportunities).
- Professional Development: Demonstrate competence to perform assigned responsibilities in a manner that meets the population-specific and developmental needs of the members served by the department. Appropriately adapt assigned assessment, treatment, and/or service methods to accommodate the unique physical, psychosocial, cultural, age-specific and other developmental needs of each member served.
Requirements:
- Education/Skills: High School Diploma or equivalent years of experience required.
- Experience: 1 – 3 years of experience preferred.
- Licenses, Registrations, or Certifications: None required.
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