Program Specialist, Resource Development
2 weeks ago
Catalyst Kids is seeking a highly skilled Program Specialist, Resource Development to support the Resource and Referral (R&R) contracts. The successful candidate will provide child care referrals and education to families, while also providing resources and technical assistance to parents and child care providers.
Key Responsibilities- Referral and Data Management
- Ensure accurate and up-to-date information on child care vacancies and availability.
- Provide data reports and conduct surveys to inform program development.
- Offer personalized referrals to families and parents in need of child care services.
- Provide education and tools to help families select high-quality child care options.
- Manage child care program complaints and provide licensing information.
- Offer technical assistance to parents and providers on child care and community resources.
- Community Connection
- Develop informative publications, newsletters, and e-blasts to promote community awareness.
- Provide educational opportunities to parents and child care providers through referrals and trainings.
- Coordinate and participate in community events to share family resources and promote the R&R program.
- Offer information on navigating community resources.
- Customer Service
- Provide exceptional technical assistance to parents and providers, demonstrating respect, empathy, and understanding.
- Design and implement programs that meet the needs of parents and providers.
- Promote Early Childhood Education (ECE) opportunities by recruiting providers in areas of greatest need.
- Represent Catalyst Kids professionally in interactions with families and providers.
- Perform additional duties as assigned.
- Education
- High School Diploma or equivalent required.
- Associate's degree in social work, social services, child development, or a related field preferred.
- Experience
- Minimum 3-5 years of experience in social work, community, child care, or ECE programs.
- Other Qualifications
- Excellent communication skills.
- Strong customer orientation.
- Attention to detail.
- Proficiency in computer software and database management systems, including Microsoft Office and Excel.
- Proficiency in Spanish preferred.
- Ability to travel up to 10%.
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