IT Service Delivery Expert
7 days ago
**About the Role:**
We are looking for an IT service delivery expert to join our team in San Diego, CA. As a technical support specialist, you will provide high-level technical support across various complex computer systems, software applications, and networked environments.
This role involves providing support to platform users and administrators, troubleshooting, and analyzing data to identify issues. You will collaborate effectively with cross-functional teams to resolve complex problems and achieve objectives.
**Responsibilities Include:**
- Acting as a first responder to provide support to platform users and administrators
- Diagnosing and troubleshooting issues related to LDAP/Active Directory, Email, Web Services, and Network connectivity
- Developing a comprehensive understanding of the ServiceNow platform and its core functionalities
- Collaborating across teams to resolve complex problems and achieve objectives
**Must-Have Skills:**
- Proficiency in Web Services (SOAP, REST)
- Solid understanding of Networking fundamentals
- Experience with Scripting and Relational Databases
The estimated salary for this position is around $42 per hour, based on industry standards in San Diego, CA.
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