IT Service Delivery Expert

6 days ago


San Francisco, California, United States Cognizant North America Full time
Job Overview

Cognizant North America seeks an experienced IT Service Delivery Expert to join our team as a Senior Solution Architect. This role requires strong technical expertise, excellent communication skills, and the ability to lead and mentor other developers.

The successful candidate will have a high-level understanding of scripting and app development, including familiarity with web services, APIs, and mobile application design.

  • Design and implement effective integration approaches for complex systems.
  • Provide coaching and mentoring to junior developers to ensure they meet the required technical standards.
  • Develop and maintain technical documentation, ensuring accuracy and completeness.
  • Analyze business needs and develop solutions that meet those needs.
  • Work collaboratively with clients to understand their requirements and deliver solutions that meet those needs.
Requirements
  • Bachelor's degree in computer science, computer engineering, or information technology preferred or other degree with significant related IT and leadership experience.
  • 4+ years working on the ServiceNow platform.
  • ServiceNow Certified System Administrator (CSA).
  • ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM).
  • Demonstrable experience in two additional product lines outside of ITSM: Orchestration, Discovery, Project Portfolio, SecOps, Agent Intelligence, or other predictive models.
  • Knowledge of ITIL v3 required.
  • 5 years of experience in general consulting, service management, and software development.
  • 4+ years of multiple platform configuration.
  • 2+ years of senior technical experience.


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