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Collections and Credit Analyst

2 months ago

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Job Overview

Position Title: Credit & Collections Specialist

About Resolute Industrial, LLC

Resolute Industrial is a leader in providing temporary climate control, power generation, and dehumidification solutions. We offer a diverse range of rental equipment, including portable air conditioning units, chillers, heaters, generators, and power distribution systems, catering to HVAC rental needs across the nation. Our services are designed to assist clients in optimizing their operations, saving costs, and enhancing their events. If you are passionate about delivering exceptional service, consider a career in our dynamic industry.

Role Summary:

The Credit & Collections Specialist plays a crucial role in evaluating and managing credit risks associated with clients and vendors. This position involves making strategic recommendations regarding credit applications, payment conditions, customer deposits, and credit limits. The Specialist will implement procedures to improve cash flow and reduce receivables, oversee the collection of overdue accounts, manage credit and collection activities, and identify areas for ongoing enhancement. Furthermore, the Specialist will ensure compliance with company policies while managing the collection of outstanding invoices for assigned regions.

Key Responsibilities:

  • Oversee the collection of overdue accounts and invoices, ensuring compliance with company policies to maximize profitability.
  • Collect detailed credit information for new clients, including credit histories and banking references, and engage with credit sources to aid in assessments.
  • Work alongside the Credit & Collections Manager to evaluate customer credit data and recommend suitable credit limits.
  • Set up new customer accounts in the INFOR system, ensuring accurate data entry.
  • Inform the Sales Team of approved credit limits or provide explanations for any declined applications.
  • Assist in processing lien waivers by confirming outstanding balances prior to execution.
  • Conduct collection activities for designated regions, including negotiating with overdue accounts and coordinating with collection agencies as necessary.
  • Establish collection objectives that align with broader business goals for assigned regions.
  • Follow established collection protocols and proactively contact customers with outstanding balances to secure payments.
  • Ensure adherence to credit issuance procedures and obtain necessary approvals.
  • Manage daily credit applications and monitor assigned credit limits.
  • Guarantee the accuracy of information provided to third-party collections and lien filing partners, and make initial recommendations for potential legal actions.
  • Strategically oversee and negotiate payment agreements for overdue accounts, setting guidelines for final payment demands.
  • Aim to achieve or surpass key performance indicators (KPIs) related to credit and collections.
  • Maintain the confidentiality and integrity of customer accounts and data at all times.
  • Provide insights and feedback to improve credit and collections processes.
  • Assist in establishing specific collection targets and work towards achieving them.
  • Engage directly with selected clients to resolve issues related to receivables as needed.
  • Complete additional projects and tasks as assigned by management.

Qualifications:

  • Associate's degree preferred; High school diploma or equivalent required.
  • 3-5 years of experience in credit and collections, ideally at a specialist level or higher.
  • Strong analytical, negotiation, and communication skills, with a solid understanding of commercial credit and collection regulations.
  • Ability to communicate effectively with clients and determine appropriate negotiation strategies.
  • Capacity to work both independently and collaboratively within a team environment.
  • Familiarity with contracts, purchase orders, and related documentation.
  • Able to thrive in a fast-paced environment while managing multiple tasks efficiently.
  • Proficient in MS Word, Excel, Outlook, and SharePoint.
  • Strong verbal and written communication skills for effective interactions.
  • Willingness to work additional hours during peak periods as required.
  • Valid driver's license and reliable transportation.
  • Ability to successfully pass pre-employment background and drug screenings.

Benefits:

  • Competitive salary
  • Quarterly bonus opportunities
  • Health, Vision, and Dental Insurance
  • Life Insurance
  • 401k with company match
  • Paid time off (vacation, sick days, holidays)
  • Career development opportunities
  • Employee discount programs

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