House Attendant

4 weeks ago


Rockford, Illinois, United States Hampton Inn Rockford Full time

Job Summary:

Versión en español disponible a pedido.

The House Attendant-Lobby is responsible for maintaining the cleanliness and appearance of the public areas of the hotel. Responsibilities include:

  • Deep cleaning of assigned areas
  • Setting up and maintaining complimentary hotel lobby functions, including coffee service and nightly concierge events
  • Cleaning and setting up meeting room functions
  • Delivering service items to guest rooms upon request from the front desk
  • Driving shuttle van when needed (property specific)

Responsibilities:

  • QUALIFICATIONS:
    • High School diploma or equivalent and/or experience in a hotel or a related field preferred
    • Must have a valid driver's license for the applicable State and an acceptable MVR (Motor Vehicle Driving record) (property specific-driving)
    • Must be able to convey information and ideas clearly
    • Must be able to evaluate and select among alternative courses of action quickly and accurately
    • Must work well in stressful, high-pressure situations
    • Must maintain composure and objectivity under pressure
  • Responsibilities:
    • Approach all encounters with guests and associates in a friendly, service-oriented manner
    • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling, which will vary according to the needs of the hotel
    • Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag when working (per brand standards)
    • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations
    • Clean/Buff floors daily according to hotel standards
    • Shampoo carpets in the public areas according to hotel standards
    • Shampoo furniture as needed according to hotel standards
    • Clean Public restrooms and ensure maintenance on a regular basis/as needed throughout the shift
    • Handle all requests for luggage assistance at check-in/checkout in a friendly, efficient, and courteous manner
    • Practice safe work habits to ensure safety to guests, fellow associates, and self
    • Handle items for 'Lost and Found' according to Aimbridge Hospitality standards
    • At the end of the shift, turn in all keys and assignment sheets to the Housekeeping or Front Office
    • Complete daily assignment checklists and submit to supervisor at the end of the day
    • Be familiar with Aimbridge Hospitality policies and house rules
    • Ensure that associates are at all times attentive, friendly, helpful, and courteous to all guests, managers, and all other associates
    • Put all equipment away properly after usage according to Aimbridge Hospitality standards
    • Have knowledge of and assist in all emergency procedures during the overnight shift
    • Clean and dust floors daily according to Aimbridge Hospitality standards
    • Maintain hotel equipment in proper working order
    • Maintain storage of hotel equipment in proper areas
    • Clean guestrooms as needed
    • Complete special projects as assigned by the Housekeeping Manager
    • Attend meetings as required by management
    • Perform any other duties as requested by management


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