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Collections Specialist

2 months ago

Buffalo, New York, United States defi AUTO LLC Full time
About Defi Auto LLC

Defi Auto LLC is a leading provider of innovative financial solutions for the automotive industry. Our mission is to deliver exceptional customer service and support to our clients, while driving business growth and success.

Job Summary

We are seeking a highly motivated and experienced Collections Specialist to join our team. As a Collections Specialist, you will be responsible for handling customer inquiries, resolving account-related issues, and providing exceptional customer service to our clients.

Key Responsibilities
  • Customer Service: Handle customer inquiries and resolve account-related issues in a timely and professional manner.
  • Account Management: Manage customer accounts, including updating account information, processing payments, and generating payoff quotes.
  • Soft Collections: Engage in soft collections activities to resolve account issues and ensure timely payments.
  • Communication: Communicate effectively with customers, management, and colleagues to ensure seamless communication and resolution of issues.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: At least one year of experience in a high-volume contact center environment.
  • Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
What We Offer
  • Competitive Pay: $20.00 per hour, with a differential of 2% per day for hours worked after 10:30 AM.
  • Benefits: Comprehensive benefits package, including health, dental, and vision insurance.
  • Opportunities for Growth: Opportunities for career advancement and professional growth within the company.