Insurance Customer Service Representative
1 week ago
State Farm Insurance is seeking a highly skilled and customer-focused Office Representative to join our team. As an Office Representative, you will play a critical role in providing exceptional customer service to our clients. Your responsibilities will include assisting customers with their insurance needs, processing insurance policy changes and updates, handling incoming and outgoing phone calls, and maintaining accurate and organized customer files. You will also be responsible for preparing and processing insurance quotes and applications, collaborating with team members to achieve office goals, and promoting and cross-selling insurance products and services. Additionally, you will assist with claims processing and follow up, and maintain a professional and friendly demeanor at all times. If you are a team player with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
**Key Responsibilities:**
* Assist customers with their insurance needs
* Process insurance policy changes and updates
* Handle incoming and outgoing phone calls
* Maintain accurate and organized customer files
* Prepare and process insurance quotes and applications
* Collaborate with team members to achieve office goals
* Promote and cross-sell insurance products and services
* Assist with claims processing and follow up
**Requirements:**
* Excellent communication and customer service skills
* Ability to work in a fast-paced environment
* Strong organizational and time management skills
* Ability to maintain confidentiality and handle sensitive information
* High school diploma or equivalent required
**What We Offer:**
* Competitive salary and benefits package
* Opportunities for career growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
**How to Apply:**
To apply for this position, please submit your resume and a cover letter outlining your qualifications and experience. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
**Note:**
State Farm Insurance is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.
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