Guest Services Coordinator
2 weeks ago
Immediate Opening: Host
Perks:
- Comprehensive health insurance options including dental
- Employee Assistance Program (EAP)
- Discounts on dining
- Career advancement opportunities
Shaw's Crab House features a sophisticated seafood dining experience alongside a vibrant oyster bar. Renowned for its seasonal crab, premium fish, and shellfish, Shaw's also offers a diverse selection of freshly shucked oysters and innovative sushi and sashimi. The establishment is committed to sustainable sourcing, often collaborating with trusted fishing families. For meat enthusiasts, hand-selected USDA prime steaks are available, ensuring a menu that caters to all preferences. Shaw's boasts an extensive wine list, thoughtfully organized to enhance the dining experience.
Role of the Host
As a Host, you will be the first point of contact for guests, responsible for providing a warm welcome and seating them appropriately. Your duties will include managing phone calls, taking reservations, and ensuring accurate guest counts and wait times. You will also assist with coat check responsibilities as needed.
Key Responsibilities
- Warmly greet and seat guests in the dining area
- Manage phone calls, taking orders, messages, and reservations
- Availability to work flexible hours, including weekends
- Safely move chairs, tables, highchairs, and booster seats
- Effectively use all necessary tools and equipment
- Communicate effectively in English to follow job requirements
- Multitask calmly and efficiently
- Work in a dynamic environment with varying noise and temperature levels
- Lift and move items as needed, adhering to safety guidelines
- Maintain mobility throughout the restaurant, including navigating stairs and uneven surfaces
Essential Functions
- Ensure a memorable guest experience by anticipating needs
- Greet guests with a genuine smile
- Handle guest inquiries and challenges with patience and professionalism
- Assist in clearing, cleaning, and resetting tables
- Accurately manage gift card sales
- Utilize proper phone etiquette and guidelines
- Respond knowledgeably to questions about the menu and restaurant
- Adhere to all service protocols
- Understand and follow food allergy procedures and special requests
- Comply with safety and sanitation standards
- Complete necessary training, including alcohol awareness
- Foster a collaborative team environment
- Perform additional duties as assigned
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