Customer Service Ambassador

2 weeks ago


Round Rock, Texas, United States AlphaGraphics - US810 Full time
Job Overview

AlphaGraphics - US810 is seeking a highly collaborative and dependable Customer Service Representative to join our tight-knit team. As a key member of our organization, you will be responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.

Key Responsibilities
  • Convey our expertise in products, services, and capabilities to customers.
  • Communicate customer requirements to the support team in accordance with company policies and procedures.
  • Confer with customers to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Attract potential customers by answering product and service questions and suggesting information about other products and services.
Requirements
  • Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
  • Ability to effectively build relationships with customers and teammates.
  • Strong written and verbal communication skills.
  • Desire to continuously look for ways to help people.
  • Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.
About AlphaGraphics

We are an established leader in the Printing, Design, and Shipping industries. Our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.



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