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Account Management Specialist

2 months ago

Littleton, Colorado, United States PD MGMT Full time
Job Description

Overview

The Telecommunications Account Representative is a key member of the PD MGMT team, responsible for delivering exceptional customer experiences and driving sales growth. As a seasoned professional in customer service and sales, you will be the face of our company, building strong relationships with clients and providing tailored solutions to meet their needs.

Key Responsibilities

  • Customer Engagement: Develop and maintain strong relationships with existing and new customers, providing personalized service and support to ensure complete satisfaction.
  • Product and Service Expertise: Stay up-to-date on our product offerings and services, providing accurate and timely information to customers to meet their needs and exceed their expectations.
  • Consultative Selling: Work closely with customers to understand their business goals and objectives, providing tailored solutions and recommendations to drive sales growth and customer loyalty.
  • Problem Resolution: Proactively identify and resolve customer issues, escalating concerns to the appropriate team members as needed to ensure timely and effective resolution.
  • Continuous Improvement: Participate in ongoing training and development to stay current on industry trends, best practices, and company initiatives, applying this knowledge to continuously improve customer experiences and drive business results.

Requirements

  • Experience: 1-3 years of successful sales, customer service, or account management experience in a fast-paced, dynamic environment.
  • Skills: Excellent communication, interpersonal, and problem-solving skills, with the ability to work effectively in a team environment and adapt to changing priorities and deadlines.
  • Education: High school diploma or equivalent required; bachelor's degree in business, marketing, or a related field preferred.

What We Offer

As a Telecommunications Account Representative at PD MGMT, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and drive business results in a dynamic and fast-paced environment.