Account Specialist
2 weeks ago
Johns Manville is a leading manufacturer and marketer of premium-quality insulation and commercial roofing, as well as glass fibers and nonwovens for various industries.
Job SummaryThe Account Specialist manages customer orders from inquiry to paid invoice, resolves errors in shipping and pricing, and researches and resolves customer complaints and order issues.
Key Responsibilities- Order Entry: Ensure accurate information for perfect order delivery
- Insulation Systems: Proactively communicate with internal and external customers
- Credits, Debits, and Deductions: Manage and resolve customer issues
- Courtesy Calls: Ensure world-class customer service and fill partial truck orders
- Spreadsheets and Reports: Maintain and manage
- Training and Cross-Training: Assist new employees and cross-train across channels
- Product Information Calls: Handle basic calls from downstream customers
- High School Diploma with 5+ years of customer service experience or 4-year college degree
- Solid interpersonal, verbal, and written communication skills
- Basic analytical decision-making and complex issue-solving
- Proficient in Microsoft Word, Excel, Outlook, and basic knowledge of SAP or ERP systems
- Basic knowledge of Accounts Receivable concepts for deduction resolution
- Solid attention to detail, organizational, and prioritization skills
- Ability to multitask, work in a team environment, and independently with limited supervision
- Minimal travel required (0-10 days per year)
- May be required to lift, carry, push, or pull up to 25 pounds
Johns Manville offers a wide range of benefits, including health, dental, and vision plans, 401(k) plan with company match, paid vacation, and paid sick and parental leave.
Diversity and InclusionJohns Manville believes diversity and inclusion are critical for long-term success. We are committed to retaining, developing, and attracting a diverse workforce that fosters an inclusive work environment.
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