Medical Staff Associate

4 weeks ago


Trumbull, Connecticut, United States Yale-New Haven Health Full time

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values.

Under the direction of the Registered Nurse, and as a member of the interdisciplinary healthcare team, provides patient-centered care based upon respect for patients' preferences, values, and needs.

Responsibilities include but are not limited to direct and indirect patient care activities which are essential in providing high-quality and safe patient care consistent with an exceptional patient experience.

Based on experience and training, the UAP demonstrates competence in patient-centered care, teamwork, communication, and collaboration, evidence-based practice, safety, and informatics.

Patient and family-centered care (PFCC) at YNHH is demonstrated by working with patients and their families based on the 4 principles of

PFCC:
participation, dignity and respect, information sharing, and collaboration.

This includes providing service excellence by creating a great 'First Impression' by demonstrating exemplary customer service skills for all customer groups including patients, families/friends, physicians, staff, and support department personnel.

The ACA provides care and services with information regarding individual values, preferences, needs, and respects the patient or designee as a full partner in providing coordinated, compassionate, and culturally appropriate care.

The ACA interacts effectively with patients, families, and all healthcare providers and employees, fostering mutual respect to enhance the patient experience and health outcomes.

The ACA functions effectively within nursing and interdisciplinary teams, demonstrating open communication, mutual respect, team learning, and development.

The ACA minimizes risk of harm to patients and providers through effective individual and team performance.

The ACA demonstrates effective use of equipment that support quality and safe patient care.

The ACA achieves and maintains competencies in clinical applications to support areas of responsibilities.

The ACA demonstrates accountability for clinical competency in care delivery.

The ACA performs the following clerical, administrative functions as per scope of practice and as identified by the clinical service requirements.

The ACA sends/receives patient medical records and abstracts new patient records into EPIC.

The ACA sets up instruments and equipment according to department protocol.

A minimum of a high school diploma or GED is required.

Preferred 12-18 months experience prior work as a Medical Assistant, Nursing Assistant, or Patient Care Associate, preferably in an outpatient clinical setting or relevant patient care environment.

Preferred current medical assisting credential (certifications or registration) acceptable to, and recognized by, the Connecticut Department of Public Health.

Demonstrate flexibility in adjusting priorities and adjust work plans based on the needs of the patient, the service/unit, and the patient care team.

Demonstrates professional, appropriate, effective, and tactful written, verbal, and nonverbal communication with patients, families, medical staff, colleagues, and all internal and external employees.



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