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Customer Service Coordinator II

4 weeks ago

Jonesboro, Arkansas, United States Baptist Memorial Healthcare Corporation Full time
Job Summary:
As a Coordinator-Customer Service II at Baptist Memorial Health Care, you will play a vital role in providing exceptional patient care and administrative support to our clinical teams.

About the Role:
This position is responsible for providing personal care assistance to patients under the direction of licensed personnel and Administrative Coordinator. You will promote a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Additionally, you will maintain accurate and timely billing information and process appointments.

Key Responsibilities:
  • Provide direct patient care duties as assigned under the direction of licensed personnel and physician.
  • Assist in the development and implementation of standard operating procedures for the clinic and front office, providing training as appropriate to implement such changes.
  • Ensure patient safety and complete assigned goals.
  • Verify insurance coverage and process payment plans.
  • Work denial work queues to maximize reimbursement.
  • Coordinate department appointments and collect information at the time of service.

Requirements and Preferences:

Education:
Preferred: Associate's Degree.
Minimum: High School Diploma.

Experience:
Preferred: 3 years of experience in a clinical office, with knowledge of medical terminology.
Minimum: 3 years of experience in a clinical office, with knowledge of medical terminology.

Special Skills:
Preferred: Experience with EMR and Clinical Trial Management System.
Minimum: Computer skills, including MS Word, and excellent organizational skills.

About Baptist Memorial Health Care:
We value our colleagues, who possess both technical expertise and a compassionate attitude. We reward their efforts with competitive compensation and benefits packages, including paid vacation/time off, continuing education opportunities, and a generous retirement plan.

What We Offer:
  • Competitive salaries
  • Paid vacation/time off
  • Continuing education opportunities
  • Generous retirement plan
  • Health insurance, including dental and vision
  • Sick leave
  • Service awards
  • Free parking
  • Short-term disability
  • Life insurance
  • Health care and dependent care spending accounts
  • Education assistance/continuing education
  • Employee referral program