Customer Service Coordinator

4 weeks ago


Jonesboro, Arkansas, United States Baptist Memorial Healthcare Corporation Full time

Job Summary:

This role is responsible for promoting a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures.

Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit.

Incumbents are subject to overtime and callback as required.

Performs other duties as assigned.

Responsibilities:

  • Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
  • Performs daily and monthly close out procedures for internal controls and cash balancing.
  • Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
  • Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
  • Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.

Requirements:

  • Preferred: Collegiate or medical trade completion
  • Minimum: Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency.
  • Minimum: Skill to write legibly and record information accurately as necessary to perform job duties.

About Baptist Memorial Health Care:

At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude.

Every day they carry out Christ's three-fold ministry-healing, preaching and teaching.

We reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community.



  • Jonesboro, Arkansas, United States Baptist Memorial Healthcare Corporation Full time

    Job Summary:As a Coordinator-Customer Service at Baptist Memorial Health Care Corporation, you will play a vital role in providing exceptional patient care and support in our NE Pain Management clinic. This is a full-time position that requires excellent organizational and time management skills, as well as the ability to work effectively in a fast-paced...


  • Jonesboro, Arkansas, United States Baptist Memorial Full time

    Job Summary:As a Customer Service Coordinator at Baptist Memorial Health Care, you will play a vital role in ensuring exceptional patient experiences. This position requires strong organizational and communication skills, with the ability to work effectively in a fast-paced environment.Key Responsibilities:Provide personal care assistance to patients under...


  • Jonesboro, Arkansas, United States Baptist Memorial Healthcare Corporation Full time

    Job Summary: As a Coordinator-Customer Service at Baptist Memorial Health Care, you will play a vital role in providing exceptional patient care and support to our patients and families. About the Role: This is a full-time position working in our NE Surgery Orthopedic Oh Mob department at our NEA - Clinic facility. Key Responsibilities: Provide personal care...


  • Jonesboro, Arkansas, United States Baptist Memorial Healthcare Corporation Full time

    Job SummaryAs a key member of our team, the Coordinator-Customer Service will provide exceptional customer service and support to patients and staff. This role requires strong organizational and communication skills, with the ability to work effectively in a fast-paced environment.ResponsibilitiesProvide direct patient care assistance under the direction of...


  • Jonesboro, Arkansas, United States Baptist Memorial Full time

    Job SummaryWe are seeking a highly skilled and organized Coordinator-Customer Service II to join our team at Baptist Memorial Health Care. This role will provide exceptional customer service and support to patients, families, and healthcare teams.Key ResponsibilitiesProvide direct patient care duties under the direction of licensed personnel and...


  • Jonesboro, Arkansas, United States Baptist Memorial Healthcare Corporation Full time

    Job Summary: As a Coordinator-Customer Service II at Baptist Memorial Health Care, you will play a vital role in providing exceptional patient care and administrative support to our team. Key Responsibilities: Provide personal care assistance to patients under the direction of licensed personnel and Administrative Coordinator.Promote a high level of customer...


  • Jonesboro, Arkansas, United States FedEx Full time

    Job SummaryThis role involves coordinating the documentation required by US Customs and Government Agencies for the entry of goods into the US on behalf of importers. The ideal candidate will provide exceptional customer service, obtain correct classification of goods, and maintain accurate shipment documentation in compliance with all record-keeping...


  • Jonesboro, Arkansas, United States FedEx Logistics Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customs Trade Coordinator to join our team at FedEx Logistics. The successful candidate will be responsible for coordinating the documentation required by US Customs/Government Agencies for entry of goods into the US on behalf of importers.Key Responsibilities:Provide impeccable customer...


  • Jonesboro, Arkansas, United States FedEx Full time

    Job SummaryThis role is responsible for coordinating the documentation required by US Customs/Government Agencies for entry of goods into the US on behalf of importers. The ideal candidate will have excellent communication skills, both verbal and written, and be able to work independently with minimal supervision.Key ResponsibilitiesCoordinate the...


  • Jonesboro, Arkansas, United States Domino's Franchise Full time

    Job Title: Customer Service RepresentativeDomino's Pizza is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, handling customer inquiries, and resolving issues in a timely and professional...


  • Jonesboro, Arkansas, United States David McClain - State Farm Agent Full time

    Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? As a Customer Service Representative for David McClain - State Farm Agent, you will be the face of our company, building strong relationships with customers and providing personalized...


  • Jonesboro, Arkansas, United States Arvest Bank Operations, Inc. Full time

    Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Arvest Bank Operations, Inc. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving disputes, and ensuring that our customers receive the highest level of service possible.Key...


  • Jonesboro, Arkansas, United States Walgreens Full time

    Job Opportunity at WalgreensWe are seeking a Customer Service Associate to join our team at Walgreens. As a key member of our sales team, you will be responsible for providing exceptional customer service, processing sales transactions, and recommending products to customers.Key Responsibilities:Model and deliver a distinctive and delightful customer...


  • Jonesboro, Arkansas, United States Family Dollar Full time

    Customer Service Representative Job DescriptionAt Family Dollar, we are seeking a Customer Service Representative to join our team. As a key member of our store staff, you will be responsible for providing exceptional service to our customers.Key Responsibilities:Provide excellent customer service, ensuring a positive shopping experience for all...


  • Jonesboro, Arkansas, United States Walgreens Full time

    Job OverviewWe are seeking a highly skilled and customer-focused Customer Service Associate to join our team at Walgreens.Key ResponsibilitiesProvide exceptional customer service to internal and external customersAssist customers with product inquiries and resolve issues in a timely and professional mannerWork effectively in a fast-paced retail...


  • Jonesboro, Arkansas, United States David Mcclain - State Farm Agent Full time

    Customer Service RepresentativeAt David Mcclain - State Farm Agent, we're looking for a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, building strong relationships with our clients, and helping them manage...


  • Jonesboro, Arkansas, United States Bob Gist - State Farm Agent Full time

    Position Overview:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for establishing customer relationships, following up with customers, and using a customer-focused, needs-based review process to educate customers about insurance...


  • Jonesboro, Arkansas, United States XPO Logistics Full time

    Job Summary:XPO Logistics is seeking a Customer Service Representative to join our team. The successful candidate will be responsible for assisting customers and business partners via telephone and email. Key responsibilities include diagnosing and resolving problems or issues, monitoring delivery routes, and processing changes or cancellations to delivery...


  • Jonesboro, Arkansas, United States XPO Logistics Full time

    XPO Logistics Job OpportunityAs a Customer Service Representative at XPO Logistics, you will play a crucial role in ensuring the highest level of customer satisfaction. Your responsibilities will include:Key Responsibilities:Providing exceptional customer service via telephone and emailHandling customer complaints in a professional and calm mannerDiagnosing...


  • Jonesboro, Arkansas, United States RITTER COMMUNICATIONS HOLDINGS, LLC Full time

    Job DescriptionRitter Communications Holdings, LLC is seeking a skilled Customer Service Representative to provide exceptional support to our residential customers.Key Responsibilities:Respond to customer inquiries and resolve issues related to billing, pricing, and product information.Manage customer accounts, including setting up and modifying services,...