Customer Service Coordinator

18 hours ago


Jonesboro, Arkansas, United States Baptist Memorial Healthcare Corporation Full time

Job Summary:

This role is responsible for promoting a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures.

Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit.

Incumbents are subject to overtime and callback as required.

Performs other duties as assigned.

Responsibilities:

  • Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
  • Performs daily and monthly close out procedures for internal controls and cash balancing.
  • Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
  • Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
  • Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.

Requirements:

  • Preferred: Collegiate or medical trade completion
  • Minimum: Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency.
  • Minimum: Skill to write legibly and record information accurately as necessary to perform job duties.

About Baptist Memorial Health Care:

At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude.

Every day they carry out Christ's three-fold ministry-healing, preaching and teaching.

We reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community.



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