Medical Office Assistant

2 months ago


San Antonio, Texas, United States Texas Oncology Full time
About the Role

We are seeking a highly organized and detail-oriented Scheduler to join our team at Texas Oncology. As a key member of our Scheduling Department, you will play a critical role in ensuring the smooth operation of our office.

Key Responsibilities
  • Answer all incoming calls and direct callers to the appropriate personnel or page clinic staff as needed.
  • Schedule new patients, patient referrals, and returning patients in our computer system in accordance with physician and/or office guidelines.
  • Obtain and communicate messages in an accurate and timely manner.
  • Cancel or reschedule appointments as needed, and notify clinic personnel accordingly.
  • Collect co-pays, deductibles, and other out-of-pocket amounts at the time of visit.
  • Maintain our primary office scheduling template, including physician meetings, satellite schedules, rounding, and call coverage.
  • Arrange for patients to have financial counseling as needed.
  • Demonstrate an understanding of patient confidentiality and protect patient and clinic/practice information.
  • Follow policies and procedures to contribute to the efficiency of the front office.
  • Cover for other front office functions as requested.
  • Prepare correspondence, memos, forms, and other typing as requested by the supervisor.
Requirements
  • High school diploma or equivalent required.
  • 0-3 years of experience in a medical office setting, preferably.
  • Knowledge of medical terminology and coding a plus.
  • Excellent communication skills, written and verbal.
  • Proficiency in Microsoft Office (Outlook, Word, Excel) required.
Work Environment

The work environment is an office setting, involving contact with patients and the public. The ideal candidate will be able to work efficiently in a fast-paced environment and demonstrate adaptability, sound judgment, and a commitment to quality.



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