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Commercial Operations Support Coordinator

2 months ago

Nashville, Tennessee, United States Schneider Electric Full time
Commercial Operations Support Coordinator

Schneider ElectricTM is at the forefront of creating integrated technologies that redefine industries, enhance urban environments, and improve lives. With a workforce of 144,000 across more than 100 countries, we offer solutions ranging from basic switches to sophisticated operational systems. Our technology, software, and services empower our clients to optimize and automate their operations. Join us in delivering solutions that ensure Life Is On everywhere, for everyone, and at every moment:

Our people are the cornerstone of Schneider Electric's success.

We are looking for a meticulous and systematic Commercial Operations Support Coordinator to become part of our team, assisting in essential commercial functions vital to our operations. The successful candidate will oversee customer interactions, facilitate opportunity development, collaborate with quote support for generating quotes, manage pre-order processes, and provide updates on orders. This position demands a keen eye for detail, strong communication skills, and teamwork with internal departments to guarantee efficient commercial operations. This role will be managed through a designated regional inbox.

Key Responsibilities:
  1. Customer Engagement:
  • Participate in consultative solution development and Bill of Materials (BOM) preparation.
  • Respond to various customer inquiries regarding lead times, pricing, availability without formal quotes, and documentation needs.
Opportunity Development:
  • Identify and validate Value Chain Players (VCPs) for new business opportunities, including determining appropriate pricing structures for both direct and indirect accounts.
Assist in Quote Generation & Delivery:
  • Collaborate with Quote support to create and distribute quotes using our Quotation application (SEA) under the bFO opportunity.
  • Facilitate the submission of Quote Support Requests (QSRs) and ensure precise documentation and communication throughout the quoting process.
  • Manage pricing discussions, negotiations, and customer communications to finalize quotes.
Pre-order Management:
  • Examine quotes and purchase orders to ensure consistency in line items, pricing, and Value Chain Players (VCPs).
  • Work closely with project managers and the orders team to address hardware, software, and service requirements prior to finalizing orders.
Order Processing & Updates:
  • Partner with offer managers and the orders team to oversee product availability, expedite requests, and update orders, ensuring timely and accurate processing.
Qualifications:
  • Bachelor's degree in Business Administration, Sales, or a related discipline.
  • Demonstrated experience in commercial operations, sales support, or order processing roles.
  • Exceptional attention to detail and organizational capabilities.
  • Strong communication and collaborative skills.
  • Proficiency in CRM software, sales enablement tools, and order processing systems.
  • Ability to thrive in a fast-paced and dynamic commercial environment.
Join our team and play a crucial role in ensuring seamless commercial operations and customer satisfaction. If you are enthusiastic about commercial support and operations, we are eager to learn more about you.

We value straightforwardness, openness, passion, effectiveness, and challenging the status quo. We strive for our workforce to reflect the diversity of the communities we serve. We embrace individuals as they are, fostering an inclusive culture where all forms of diversity are regarded as a genuine asset to the company. We seek individuals who are passionate about achieving success both professionally and personally.

We invite you to share your story with us.

It is our policy to provide equal employment and advancement opportunities in all areas of recruiting, hiring, training, transferring, and promoting qualified individuals without regard to race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic.

Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Looking to make a meaningful impact in your career?

At Schneider Electric, we believe that culture is key when considering a new team. Our values and behaviors form the foundation for creating a positive culture that supports business success. Our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - are integral to our operations.

IMPACT is also your invitation to join Schneider Electric, where you can contribute to turning sustainability ambitions into actions, regardless of your role. It is a call to align your career with the goal of achieving a more resilient, efficient, and sustainable world.

We are in search of IMPACT Makers; extraordinary individuals who translate sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - explore the possibilities with us.

Schneider Electric is committed to the highest standards of ethics and compliance, believing that trust is a foundational value. Our Trust Charter serves as our Code of Conduct, demonstrating our commitment to ethics, safety, sustainability, quality, and cybersecurity, underpinning every aspect of our business and our dedication to behaving respectfully and in good faith towards all stakeholders.

Schneider Electric is an Equal Opportunity Employer. We are dedicated to providing equitable opportunities to everyone, everywhere, ensuring all employees feel uniquely valued and safe to contribute their best.