Customer Service Representative

1 week ago


Philadelphia, Pennsylvania, United States Always Best Care Full time

Job Summary

The Customer Service Telephony Representative will be responsible for providing exceptional customer service to internal and external clients of Always Best Care. This role will involve monitoring and following up on missed telephony calls, answering phone lines, and triaging calls in a timely and professional manner.

Key Responsibilities

  • Review telephony calls and make follow-up reminder calls as needed.
  • Answer inquiries by clarifying desired information, researching, locating, and providing information in a timely and accurate manner.
  • Enhance the organization's reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
  • Complete and update reports assigned.
  • Complete special projects assigned by the leadership team.
  • Notify the supervisor of ongoing problems.
  • Perform other related duties assigned.

Communication

  • Assure the confidentiality of all communication, including written, verbal, and computer information, paying special attention to management and company proprietary or confidential topics, data, and plans.
  • Manage schedule and time in accordance with duties.
  • Organize and facilitate project/program-specific meetings and training as necessary to successfully complete tasks.
  • Maintain an open-door policy to resolve client and staff concerns.
  • Maintain confidentiality of patient information adhering to HIPAA regulations.

Professional Standards

  • Maintain a professional standard of conduct, projecting a positive image of the agency at all times.
  • Comply with operational protocols and safety policies and procedures.
  • Adhere to all policies and practices of the agency to maintain established Standards of Care.
  • Adhere to all human resource policies set forth in the application operational practices.

Professional Development

  • Continually strive to improve by broadening and deepening knowledge through activities such as formal education, attendance at workshops, conferences, participation in professional and related organizations, and individual study and reading.
  • Attend mandatory educational sessions.

Qualifications

  • High School diploma or GED equivalent required.
  • Strong customer service skills and previous customer service experience.
  • Knowledge of medical terminology/Coding experience necessary.
  • Problem-solving skills.
  • Data Entry Skills.
  • Multitasking.
  • Computer skills and proficiency in Microsoft Office Suite.
  • Excellent verbal and written communication skills.
  • Able to maintain confidentiality.
  • Able to work under minimal supervision.


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