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Field Service Client Administrator

2 months ago

North Dartmouth, United States Aventiv Technologies, LLC Full time
About the Role

Aventiv Technologies, LLC is seeking a highly skilled Field Service Client Administrator to join our team. As a Field Service Client Administrator, you will be responsible for developing and maintaining strong relationships with our clients, providing exceptional customer service, and ensuring the smooth operation of our field services.

Key Responsibilities
  • Establish and maintain a trusted advisor relationship with facility staff members, serving as the primary point of contact for managing day-to-day services and support needs.
  • Provide quality and timely customer service to various audiences, including correctional facilities, Securus personnel, and partners.
  • Perform minor maintenance and repair on kiosks, telecommunication equipment, associated computers, networking, and electronic equipment.
  • Ensure data integrity and proper system functionality of all Securus onsite products.
  • Research and resolve issues reported by agency staff members, escalating to the appropriate department as needed.
  • Communicate internally with client requests and issues to facilitate resolution.
  • Maintain a high level of client satisfaction through outstanding customer service and support.
  • Attend onsite meetings as designated by facility leadership.
  • Perform basic technical support functions, including password resets and handouts, user setup, and basic product training.
  • Travel to neighboring facilities within an assigned region, sometimes with minimal lead time, as a backup.
  • Assist Tech Support in the maintenance of computer hardware, software, and other equipment by providing troubleshooting results.
  • Oversee the rollout of services for newly acquired clients to align both parties' interests.
  • Manage and maintain assigned company inventories and assets.
  • Distribute tablets and accessories to approved incarcerated individuals.
  • Collect and track customer statistics and trends to inform future account behavior and opportunities.
Requirements
  • Excellent oral and written communication and presentation skills.
  • Ability to communicate with co-workers and business contacts in a courteous and professional manner.
  • Ability to develop ongoing rapport with clients and consumers and obtain relevant information.
  • Ability to work under pressure, meet deadlines, and deal positively with rejection and conflicts.
  • Strong relationship management skills.
  • Proven ability to manage multiple projects at a time while paying strict attention to detail.
  • High degree of problem-solving, conflict resolution, and negotiation skills for both external and internal customers.
  • Demonstrated ability to communicate, present, and influence effectively at all levels of the organization.
  • Ability to work in a fast-paced environment where problem resolution times are measured in hours.
  • Strong data/information analysis and integration skills.
  • Ability to effectively manage time and information with minimal supervision.
  • Excellent organizational and time management abilities.
  • Ability to identify, prioritize, and respond to multiple and conflicting tasks.
  • Ability to quickly adapt to change.
  • Flexibility and enthusiasm to learn new skills and problem-solve solutions.
Preferred Qualifications
  • Relevant work experience in a technology or telecommunications industry.
  • Experience working on or part of a client relations team.
Benefits
  • $21.65/hour based on experience.
  • Mileage and monthly stipend provided for travel.
  • Health Insurance.
  • 401(k).
  • Disability Insurance.
  • Life Insurance.
  • Paid Time Off.
  • Voluntary Benefits.