Front Desk Associate

1 week ago


Key Largo, Florida, United States FirstService Residential Full time
Job Overview:

As a Front Desk Associate at FirstService Residential, you will work independently and without direct supervision. The role requires strong communication, telephone, and customer service skills. You should be detail-oriented and able to multitask, ensuring seamless interactions with residents, guests, and service providers.

Your Responsibilities:

  • Provide exceptional customer service, communication, and time management skills to deliver outstanding results.
  • Maintain a high level of situational awareness and respond promptly to emergency situations.
  • Ensure the smooth flow of daily operations by greeting and directing residents, guests, and invitees.
  • Monitor and control Electronic Security Control Systems to maintain a secure environment.
  • Accurately maintain daily logs, records, and forms to ensure compliance and transparency.
  • Resolve and follow-up on all complaints/issues in a professional and timely manner.
  • Maintain a safe and secure environment throughout the building/property(s).
  • Collaborate with the on-site property manager to assign duties and achieve shared goals.

Requirements:

  • High school diploma or equivalency preferred.
  • College-level courses in business or hospitality preferred.
  • Two (2) to three (3) years of business experience preferred.
  • Computer literacy: command of information system hardware/software is preferred.
  • Effective written and verbal communication skills.
  • Multiple language fluency is desirable.

What We Offer:

As a full-time associate, you will enjoy comprehensive benefits, including medical plans, dental, vision, paid holidays, and a 401(k) plan with company match.

Compensation: $20.00 Hourly

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to be an exhaustive list of responsibilities and qualifications required of employees assigned to this job.



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