Front Desk Agent
2 months ago
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
- Promptly, accurately and efficiently know how and where to post all charges.
- Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
- Review any reservations with special requests and work to block rooms accordingly.
- Have knowledge of hotel rates, discounts and how to handle each.
- Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
- Make reservations for all future guests for the hotel, using up-selling techniques to maximize revenue. Understand the selling strategy for the hotel by knowing the status of room inventory and follow it closely to ensure the reservations are accepted for the correct rates and dates.
- Dispatch all guest requests using the designated program to the proper departments. Follow up with the department and/or guest to ensure the completion of the request.
- Efficiently operate PBX and accurately connect incoming calls in a professional and efficient manner. All calls should be answered in 3 rings.
- Educate incoming guests of hotel amenities and services available to them during their stay. Inform guests of the variety of entertainment and restaurant venues in the local community, offering value to their stay.
- Dispatch all guest requests using the designated program to the proper departments. Follow up with the department and/or guest to ensure the completion of the request.
- Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
- Assist in resolving guest complaints, ensuring guest satisfaction in each interaction.
- Promptly, accurately and efficiently know how and where to post all charges.
- Have complete working knowledge of Front Office computer, Synergy or manual system,
including all daily transactions and those which are not performed often. - Assist front desk with check-ins, check-outs and any other day to day functions
- Have knowledge of hotel property, hotel staff and hotel services, with hours of operation. Give clear directions to hotel facilities for inquiring guests.
- Efficiently operate PBX and accurately connect incoming calls in a professional and efficient manner. All calls should be answered in 3 rings.
- Attends all front desk meetings and trainings
- High work ethic and self-initiative
- May be required to work varying schedules to include nights, weekends, and holidays
- Someone who enjoys working as and being part of a team that provides great experiences for our Guests
-
Front Desk Agent
5 months ago
West Hollywood, United States Accor North America Full timeUnder the general guidance of the Front Office Manager and/or Assistant Front Office Manager, a Front Desk Agent is responsible for performing all duties connected with arriving and in-house guests. They ensure that all regular and VIP guests receive Front Desk, Agent, Guest Service, Office Manager, Hospitality, Hotel
-
Front Desk
4 weeks ago
Key West, United States Hilton Hotels & Resorts Full timeAs a Front Desk Clerk, you would be responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be re Front Desk, Guest Service, Hospitality, Hotel
-
Front Desk
4 weeks ago
Key West, United States Hilton Hotels & Resorts Full timeAs a Front Desk Clerk, you would be responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be re Front Desk, Guest Service, Hospitality, Hotel Learn More
-
Front Desk Agent
1 month ago
West Sacramento, United States Aimbridge Hospitality Full timeAimbridge Hospitality - Home2 Suites West Sacramento [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and...
-
Front Desk Agent Specialist
3 weeks ago
Key Largo, Florida, United States Baker's Cay Resort Full timeJob Title: Front Desk Agent SpecialistAbout the Role: We are seeking a skilled and friendly Front Desk Agent to join our team at Baker's Cay Resort. As a key member of our hospitality team, you will be responsible for providing exceptional guest experiences from check-in to check-out. Your warm smile and welcoming attitude will make our guests feel right at...
-
Front Desk Agent Concierge
1 week ago
West Mifflin, Pennsylvania, United States Extended Stay Full timeJob Title: Front Desk Agent ConciergeJob Summary:We are seeking a friendly and organized individual to join our team as a Front Desk Agent Concierge. In this role, you will be responsible for greeting and checking in guests, as well as providing them with information about our hotel and local attractions.About the Role:As a Front Desk Agent Concierge, you...
-
Front Desk Agent
7 months ago
West Hollywood, United States AccorHotel Full timeCompany Description Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a "must" destination for locals or travelers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and locals...
-
Front Desk
4 weeks ago
Key West, United States Hilton Worldwide Full timeA Front Desk Clerk is responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Front Desk Clerk, you would be responsible for assisting Guest Service Agents in checking in and checking out guests in the...
-
Front Desk Agent
1 day ago
Longboat Key, United States Marriott International, Inc Full timeFront Desk Agent at Marriott International, Inc summary: As a Front Desk Agent, you play a crucial role in creating memorable guest experiences by managing check-ins and check-outs while providing a range of services that enhance a guest's stay. This position requires active engagement in delivering exceptional customer service, addressing guest...
-
Front Desk Agent
5 months ago
Key Largo, United States Baker's Cay Resort Full timeProperty Description: Baker's Cay Resort, located in the breathtaking Florida Keys, is seeking talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a stunning oceanfront property that offers a unique and luxurious experience for our guests. With positions available in front desk, housekeeping, food and beverage,...
-
Front Desk
4 weeks ago
Key West, United States Hilton Full timeA Front Desk Clerk is responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As a Front Desk Clerk, you would be responsible for assisting Guest Service Agents in checking in and checking out guests in the...
-
Front Desk
4 weeks ago
Key West, United States Curio Collection by Hilton Full timeA Front Desk Clerk is responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As a Front Desk Clerk, you would be responsible for assisting Guest Service Agents in checking in and checking out guests in the...
-
Front Desk
4 weeks ago
Key West, United States Curio Collection by Hilton Full timeA Front Desk Clerk is responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As a Front Desk Clerk, you would be responsible for assisting Guest Service Agents in checking in and checking out guests in the...
-
Front Desk Agent
2 months ago
West Palm Beach, United States Pyramid Global Hospitality Full timeDo you embody a refined yet approachable demeanor, with a commitment to delivering an unparalleled guest experience? Do you want to be a part of a hotel that is deeply connected to the local heritage and natural beauty of West Palm Beach? If so, then Front Desk, Agent, Guest Experience, Hospitality
-
Front Desk Ambassador
3 weeks ago
Key West, Florida, United States Hilton Hotels Corporation Full time**Job Summary:**We are looking for a highly motivated and friendly Front Desk Ambassador to join our team at Hilton Hotels Corporation. As a Guest Service Agent, you will be the first point of contact for our guests and play a vital role in creating a positive and memorable experience.**Responsibilities:**Registration: greet guests, complete registration...
-
Supervisor - Front Desk
10 hours ago
Key West, United States Hilton Worldwide, Inc. Full timeJob Description - Supervisor - Front Desk (HOT0B9ED)Job Number:HOT0B9EDWork LocationsCurio Casa Marina Resort, 1500 Reynolds Street, Key West 33040Oversees front desk operations. Provides guest service, guidance, and leadership to ensure consistent customer service is provided. Assigns and instructs team members in the details of work. Monitors lobby traffic...
-
Front Desk Associate Professional
3 weeks ago
Key West, Florida, United States Commander, Navy Installations Full timeJoin a dynamic team at Commander, Navy Installations as a Front Desk Associate. As a key member of our Recreational Lodging Program, you will provide exceptional customer service and manage front desk operations for our MWR Recreational lodging facilities.**Job Summary:**We are seeking a skilled and detail-oriented individual to perform various tasks related...
-
Front Desk Agent
3 months ago
West Palm Beach, United States Pyramid Global Hospitality Full timeAbout Us Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee...
-
Front Desk Representative
3 weeks ago
West Columbia, South Carolina, United States Hilton Garden InnHome2 Suites Columbia Downtown Full timeJob OverviewWe are seeking a highly motivated Front Desk Agent to join our team at Hilton Garden Inn/Home2 Suites Columbia Downtown. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our guests and ensuring a seamless check-in and check-out experience.
-
Front Desk Associate Specialist
2 weeks ago
Key West, Florida, United States Commander, Navy Installations Full timeAt Commander, Navy Installations, we are seeking a highly skilled Front Desk Associate to join our team. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our guests, handling front desk operations, and ensuring that all aspects of the lodging program run smoothly.We offer a competitive salary of approximately...