Lead Operations Executive
2 weeks ago
Are you passionate about guiding teams and overseeing operational excellence, mentoring, and empowering individuals to achieve their career aspirations? Join a company that prioritizes its people above all else.
At the PCRK Group, we recognize that our employees are the cornerstone of our success, which is why we focus on fostering relationships and collaborative efforts. We are dedicated to supporting the well-being of our team members and clients, ensuring that their needs come first. Our goal is to work in unison to achieve both personal and professional milestones for everyone involved.
Key Responsibilities:
- Embrace, promote, and uphold the Mission, Vision, and Values of PCRK Group and Massage Envy.
- Ensure optimal performance across all functional areas, focusing on key metrics such as Net Active Member Gain, Service Hours, Guests, and Enhancements.
- Oversee staffing levels in all departments to guarantee appropriate coverage for all roles.
- Mentor, develop, and retrain team members who may be underperforming in sales and service standards.
- Maintain compliance with all licensure, training, and documentation requirements as mandated by state, federal, and company regulations.
- Engage in company and Regional Developer Conference Calls, as well as weekly Operations Director meetings.
- Continuously enhance team skills in soft skills, business acumen, and performance metrics to promote professional growth.
- Facilitate the resolution of customer service challenges while identifying and addressing systemic improvement opportunities.
- Champion and implement new products, services, and initiatives.
- Manage payroll entry and inventory for the location.
- Review payroll, inventory, and relevant reports to identify errors and opportunities for profitability improvement.
- Conduct monthly Performance Coaching Plans and collaborate with the Operations Director to address performance issues and celebrate achievements.
Seize the chance to lead a team within the premier Massage/Skincare Provider in the industry.
- Demonstrated analytical, leadership, and communication skills.
- Thorough understanding of Profit & Loss statements.
- Proficient in Microsoft Word, Excel, and PowerPoint.
- Exceptional communication and interpersonal skills.
- Competitive compensation package that includes a base salary, generous commissions, and bonus opportunities.
- Comprehensive Medical Plans.
- Dental and Vision Insurance.
- Paid Time Off.
- Robust 401k plan.
- 40% discount on products.
- Employee Referral Bonuses.
- Complimentary massage/skincare services each month.
- Salary commensurate with experience.
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