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Executive Director of Operations

2 months ago

Round Rock, Texas, United States WhiteWater Express Car Wash Full time
About the Role

We are seeking a highly skilled and experienced Executive Director of Operations to join our team at WhiteWater Express Car Wash. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our car wash facilities, ensuring that our customers receive exceptional service and that our business runs smoothly and efficiently.

Key Responsibilities
  • Leadership and Team Management: Foster a positive and productive work environment, leading by example and empowering your team to achieve their full potential.
  • Customer Service: Educate and assist customers with car wash purchases, memberships, and wash books, ensuring that their needs are met and exceeded.
  • Staff Development: Cultivate the growth of team leaders, shift leaders, and future store managers, providing training and development opportunities to help them succeed.
  • Store Operations: Ensure proper store staffing through recruitment, interviews, hiring, and internal promotions, maintaining a high level of customer satisfaction and employee engagement.
  • Problem-Solving: Effectively manage and resolve customer and employee issues, including incident reports, in a fair and timely manner.
Requirements
  • Leadership Experience: A proven track record of leadership and staff development, with a strong desire to provide exceptional customer service experiences.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to thrive in an outdoor, all-weather environment.
  • Scheduling Flexibility: Flexibility in your schedule, including evenings and weekends, to meet the needs of our customers and business.
  • Background Check: Successful completion of a pre-hire background check.
What We Offer
  • Competitive Compensation: Lucrative earning potential, up to $70,000 annually (includes base pay and bonuses).
  • Benefits Package: Top-notch benefits, including health, dental, and vision insurance, company matching 401(k) plan, and additional coverages for life, short-term, and long-term disability.
  • Professional Development: Internal professional development opportunities to help you grow and succeed in your career.
  • Work-Life Balance: Vacation time and flexible scheduling to ensure a healthy work-life balance.