Customer Service Representative

7 days ago


Honolulu, Hawaii, United States Servco Full time
Customer Care Coordinator Job Description

At Servco, we're committed to delivering exceptional customer experiences. As a Customer Care Coordinator, you'll play a vital role in our centralized call center, assisting customers with scheduling appointments and resolving issues in a timely and professional manner.

Key Responsibilities:
  • Respond to inbound phone calls and make outbound follow-up calls to ensure seamless customer interactions
  • Coordinate appointment scheduling, including follow-up with customers via email and online requests
  • Accurately identify and document necessary service and maintenance requirements
  • Provide shuttle or loaner service as requested, ensuring customer satisfaction
  • Effectively resolve customer concerns and issues, maintaining a positive and empathetic tone
  • Communicate regularly with customers, including reminder calls, status updates, and scheduling follow-up appointments
Requirements:
  • High School Diploma or equivalent education
  • Minimum 2 years of customer service experience
  • Excellent communication and listening skills
  • Ability to multitask and remain calm under pressure
  • Basic computer skills and typing speed of at least 25 wpm
  • Availability to work a full-time schedule (9:00am - 6:00pm), Monday through Saturday with a weekday off

As a Customer Care Coordinator at Servco, you'll be part of a dynamic team dedicated to providing valuable mobility solutions and empowering people through the freedom of movement and opportunity. Our four Core Values of Respect, Service, Teamwork, and Innovation guide our actions, and we're committed to superior service for both our customers and team members.

Interested in joining our team? Visit our website to apply online or email us at [insert email address].

Equal Opportunity Employer and Drug-Free Workplace

Pay Range: $23.31 per hour



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